IT L2 Support Analyst/Desktop Support Analyst jobs in United States
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Sky Systems, Inc. (SkySys) ยท 3 months ago

IT L2 Support Analyst/Desktop Support Analyst

positionHouston, TX
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Sky Systems, Inc. is seeking an IT L2 Support Analyst to provide support to end users on various computing issues. The role involves diagnosing and resolving user issues, providing technical support, and guiding junior analysts.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging
Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Apple Macintosh troubleshooting
Knowledge Base Article Creation
Smart-Hands Support for Network/Server teams
Follow client Compliance standards

Qualification

A+ CertificationNetwork+ CertificationWindows 11 supportTicketing systems experienceOffice 365VPN troubleshootingMobile Device SupportApple Macintosh supportDevice ImagingCustomer serviceCommunication skillsTeamworkWork ethic

Required

Provide support to End Users on a variety of computing issues
Collaborate with Infrastructure subject matter experts, providing input for complex issues
Provide guidance to Junior Analysts
Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging
Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Apple Macintosh troubleshooting
Knowledge Base Article Creation
Smart-Hands Support for Network/Server teams
Follow client Compliance standards

Preferred

3+ years relevant technical field experience
A+ Certification and/or Network + or equivalent work experience
Windows 11 support experience
Apple Macintosh support experience
Prior Desktop Support Experience
Device Imaging
Enterprise Encryption
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote tools
VIP/White Glove Support

Company

Sky Systems, Inc. (SkySys)

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SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
dateFounded in 2011
location
Raleigh, North Carolina, USA
people-size201-500 employees
web-link
https://www.myskysys.com

H1B Sponsorship

Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)

Funding

Current Stage
Growth Stage

Leadership Team

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Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
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Company data provided by crunchbase