Wolters Kluwer · 9 hours ago
Senior Customer Success Specialist
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $137K/yr
3+ years expWolters Kluwer is a company focused on customer success, and they are seeking a Senior Customer Success Specialist to enhance their customer interactions and retention strategies. The role involves overseeing customer onboarding, managing escalated inquiries, and providing insights to improve customer satisfaction.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Oversee advanced customer onboarding
Manage escalated customer inquiries
Provide highly specialized troubleshooting and problem resolution
Conduct advanced product usage training for customers
Regularly monitor customer performance and engagement metrics
Develop detailed documentation and reports on customer interactions
Partner with sales/support teams for complex customer solutions
Identify and execute opportunities for customer service improvements
Contribute significantly to team projects and customer retention strategies
Provide mentorship and guidance to junior team members
Qualification
Required
Bachelor's degree required
3+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization
Excellent project management skills
Detail-oriented, self-motivated, and excellent multitasking skills
Familiarity with customer success platforms and CRMs (Salesforce, etc.)
Data-oriented, consultative approach to promote product utilization with customers
Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives
Excellent presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams
Hybrid role - Qualified applicants must be able to commute 2 days per week to a Wolters Kluwer US-based office
Preferred
Business Health Administration preferred
Healthcare background, preferred - including: Knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators
Knowledge of EHRs and workflows
Understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows
Awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2026-01-19
thefly.com
2026-01-12
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