Greenlink HCM · 3 weeks ago
HCM Account Specialist
890 W Elliot Rd Ste 107, Gilbert, AZ, USA
Full-time
Onsite
Entry, Mid Level
2+ years expGreenlink HCM is a trusted provider of human capital solutions, dedicated to helping businesses succeed through tailored solutions and exceptional support. The HCM Account Specialist oversees client payroll accounts, ensuring timely and accurate processing while serving as the primary point of contact for clients and resolving any issues that arise.
Bookkeeping and PayrollBusiness IntelligenceHuman Resources
Responsibilities
Serve as the primary point of contact for assigned client accounts
Build and maintain strong client relationships to understand payroll needs and deliver proactive solutions
Provide training to clients on payroll processes
Coordinate and manage payroll processing for multiple client accounts
Ensure accurate calculations of wages, deductions, benefits, and tax withholdings
Review payroll reports for accuracy and resolve discrepancies promptly
Assist in integrating software solutions with existing systems, databases, and third-party applications via API (180 and 360), and EDI transmissions
Root cause issues, define and implement enhancements through process and automation to improve the client experience
Collaborate with operations/technical teams to troubleshoot and resolve integration issues
Ensure data integrity and seamless integration of data between systems
Stay updated on federal, state, and local payroll regulations to ensure client compliance
Escalate complex tax-related issues to the Tax team
Manage audits and provide payroll documentation as needed
Investigate and resolve client payroll issues, including discrepancies, employee disputes, and system errors
Collaborate with internal departments (HR, Tax, and Treasury) to resolve client concerns effectively
Generate and deliver payroll reports to clients, including earnings summaries, tax filings, and other custom reports
Provide insights and recommendations to improve payroll processes and client satisfaction
Work closely with support teams to meet client deadlines
Support the garnishment team with client garnishment cases
Assist in training and mentoring team members on payroll systems and best practices
Complete additional tasks or special projects as assigned
Qualification
Required
High School Diploma or equivalent
Minimum of 2 years' experience in customer service, client account management, or a similar role
Preferred
iSolved experience a plus
Strong communication and interpersonal skills
Client-focused mindset with a dedication to exceeding expectations
Exceptional organizational and time management abilities
Ability to handle sensitive information with confidentiality and professionalism
Strong problem-solving and decision-making skills
Strong attention to detail and organizational skills
Benefits
401(k) Match
Health, Dental and Vision
Flexible Time Off
Early Wage Access
Employee Assistance Plan
Supplemental Benefits
Paid Parental Leave
Company
Greenlink HCM
Greenlink HCM provides online human capital management solutions, including payroll, HR technology, and applicant tracking.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian Goldrick
Chief Financial Officer
Recent News
Private Equity Wire
2025-03-19
Company data provided by crunchbase