Wolters Kluwer · 6 hours ago
CX/UX Research Consultant (Tax/Accounting) – Hybrid USA R0052491
Coppell, TX
Full-time
Hybrid
Mid Level
$69K/yr - $118K/yr
3+ years expWolters Kluwer is a global leader in professional information and software solutions, and they are seeking a CX/UX Research Consultant to join their growing team in Tax & Accounting. The role involves conducting user research, analyzing data, and collaborating with cross-functional teams to improve product offerings based on user insights.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
No H1B
Responsibilities
Conduct user interviews and collect qualitative and quantitative data
Analyze user feedback and present findings in reports
Facilitate usability tests with minimal supervision
Develop and refine research materials, such as interview guides and surveys
Participate in the synthesis of research findings for cross functional teams
Collaborate with designers to translate research insights into design recommendations
Help define and prioritize user research initiatives
Maintain a repository of user research findings and artifacts
Conduct competitive analysis and benchmarking
Create and update user personas based on research findings
Stay up to date with the latest industry trends, tools, and techniques to continuously improve your research skills - paying particular attention to AI and Agentic technologies
Qualification
Required
3+ years in a User Research role for digital solutions
Ability to plan and execute basic user research studies, aligning with business goals
Skills in analyzing qualitative and quantitative user data
Capability to prepare clear and concise research reports
Skills to clearly present research findings to stakeholders
Ability to work with designers, product managers, engineers, and other disciplines across our business to implement research insights
Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with UX certification or training
Preferred
Working in a B2B environment on enterprise solutions
Knowledge of Tax & Accounting solutions
Familiarity with User Research platforms such as Great Question or UserZoom
Experience collecting and reporting user data from Pendo or other analytics tools
Working knowledge of AI and agentic workflows
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2026-01-19
thefly.com
2026-01-12
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