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NextSilicon · 17 hours ago

HPC Technical Post Sales Engineer

United States

Full-time

Remote

Mid Level

NextSilicon is reimagining high-performance computing with innovative solutions. The HPC Technical Post Sales Engineer will act as the primary link between advanced HPC technology and its users, ensuring customer success through training, documentation, and application analysis.

ComputerElectronicsHardwareSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Develop training materials (slides, tutorials, hands-on examples) tailored to various levels of user expertise, from new users to HPC power-users and technical specialists

Plan and structure key educational material including determining core learning objectives and conducting needs analysis to ensure content addresses critical user pain points and interests (e.g., performance tuning, new feature adoption)

Design, develop, and deliver in-depth technical training sessions and workshops (both in-person and virtual) for customers on effective use, best practices, and performance tuning

Take a lead role in creating, maintaining, and enhancing comprehensive user documentation, including user guides, API references, troubleshooting guides, and FAQs, ensuring clarity and technical accuracy

Develop and curate a robust customer knowledge base to promote self-service support

Collaborate with application engineers to assist with performing in-depth profiling and performance analysis on a diverse range of customer HPC applications to identify bottlenecks and usage patterns

Collaborate with support engineers to assist with developing reproducible procedures for identifying, troubleshooting, and resolving client-facing bugs and runtime errors, ensuring timely resolution and customer satisfaction

Act as the voice of the customer to internal teams, translating real-world usability challenges and performance insights into actionable requirements and features for future software development

Qualification

C/C++/Fortran programmingParallel programming modelsHPC software stackLinux/Unix experiencePython data science librariesAI/ML frameworksTechnical training developmentWritten communicationVerbal communication

Required

US citizenship with eligibility to visit US government research facilities

Capability to manage multiple simultaneous tasks and priorities

Willingness to travel as necessary (ranging from monthly to quarterly) for customer training and internal meetings

Ability to work remotely and independently in a fast-paced environment with minimal direct supervision

Master's or higher degree in computer science, engineering, physics, or a related field; candidates may be considered if they have relevant experience in lieu of an advanced degree

Proficiency in C, C++, and/or Fortran programming languages

Working understanding of standards-based parallel programming models and languages such as MPI, OpenMP, CUDA, or OpenACC

Familiarity with HPC software stack components including LLVM compilers and toolchains, libraries, schedulers, and job submission systems (e.g., SLURM or PBS)

Experience with Linux/Unix operating systems and command-line tools for system navigation, administration, and troubleshooting

Proven ability to design, develop, and deliver high-impact technical training and educational content for HPC power-users and technical specialists

Exceptional written communication skills with a proven ability to produce clear, concise, and technically accurate documentation

Strong verbal communication and presentation skills for effective customer engagement and internal advocacy

Preferred

Familiarity with Python and its relevant data science libraries (e.g., NumPy, Pandas)

Familiarity with key AI/ML frameworks (e.g., PyTorch, TensorFlow, or JAX) or working knowledge of optimizing AI/ML workloads on parallel architectures (e.g., GPU acceleration, distributed training)