Gentiva · 2 months ago
Asset and CMDB Analyst - Remote
United States
Full-time
Remote
Mid, Senior LevelGentiva is a company seeking an Asset and CMDB Analyst who will be responsible for the strategic planning, implementation, and ongoing management of IT Service Asset and Configuration Management processes and tools. The role involves ensuring the accurate recording and maintenance of Configuration Items within the CMDB and overseeing the lifecycle of IT assets to optimize IT investments and enhance service stability.
BiotechnologyHealth Care
Responsibilities
Defining and evolving the overall ACM strategy, policies, and procedures to align with organizational goals and ITIL best practices
Ensuring the accuracy, integrity, and operational effectiveness of the Configuration Management Database (CMDB), including CI identification, relationship mapping, and data reconciliation
Overseeing the entire lifecycle of IT assets (hardware, software, licenses, contracts) from procurement and deployment to maintenance, optimization, and disposal, ensuring compliance and cost-effectiveness
Continuously improving ACM processes, integrating them with other ITSM disciplines (e.g., Incident, Problem, Change, Release Management) to enhance service delivery and operational efficiency
Acting as a key liaison across various IT and business units to ensure ACM requirements are met and that the CMDB serves as a reliable source of truth for critical IT infrastructure information
Develop, implement, and maintain ACM policies, processes, and procedures in alignment with ITIL framework and organizational requirements
Define and manage the scope, structure, and content of the CMDB, including CI types, attributes, and relationships
Establish and enforce naming conventions, discovery rules, and data reconciliation methods for the CMDB
Oversee automated discovery tools and processes to populate and update the CMDB; troubleshoot and resolve discovery discrepancies
Manage the full lifecycle of IT assets, including procurement, deployment, tracking, maintenance, refresh, and disposal
Conduct regular CMDB audits and reconciliation activities to ensure data accuracy, completeness, and consistency
Monitor software license compliance, identify potential risks, and optimize license utilization to reduce costs
Track hardware warranties, maintenance agreements, and end-of-life dates
Collaborate with Change Management to ensure all changes to CIs are accurately recorded and updated in the CMDB
Provide training and guidance to IT teams on ACM processes and CMDB usage
Generate comprehensive reports and dashboards on CMDB health, asset inventory, license compliance, and ACM KPIs
Identify opportunities for process automation and efficiency improvements within ACM
Manage ACM-related tools and technologies (e.g., ServiceNow, Flexera, Snow Software) to maximize their value
Participate in incident, problem, and change management processes by providing critical CI data and relationship insights
Stay current with industry trends, best practices, and emerging technologies in ITAM and CMDB management
Qualification
Required
Deep understanding of IT Asset Management (ITAM) principles and best practices
Proven experience implementing, governing, and optimizing solutions in the IT Operations Management (ITOM) and IT Asset Management (ITAM) module in ServiceNow
Extensive knowledge of CMDB and CSDM concepts, design, and implementation
Strong proficiency with ITSM platforms, particularly ServiceNow (highly preferred for CMDB, Discovery, and ITAM modules)
Solid understanding of ITIL framework and ITIL v3 or ITIL 4 Foundation certification (ITIL Specialist: Service Asset and Configuration Management preferred)
Experience with automated discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium)
Knowledge of software licensing models, compliance regulations, and vendor management
Ability to define and implement ACM processes, policies, and procedures
Excellent analytical, problem-solving, and critical thinking skills
Strong communication (written and verbal) and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders
Proficiency in data analysis and reporting tools
Attention to detail and a commitment to data accuracy and integrity
Ability to manage multiple priorities and work effectively in a fast-paced environment
Relevant education in Computer Science, Information Technology, Business Administration, or a related field
Relevant professional certifications such as ITIL v3/4 Foundation (required), ITIL 4 Specialist: Service Asset and Configuration Management (highly preferred), Certified IT Asset Manager (CITAM), or similar
Preferred
ITIL 4 Specialist: Service Asset and Configuration Management (highly preferred)
Benefits
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Company
Gentiva
At Gentiva, it is our privilege to offer compassionate care that’s close to home – and close to the heart.
Founded in 1971
10001+ employees
H1B Sponsorship
Gentiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-10-09Acquired
2000-02-18IPO
Leadership Team
Nick Stengle
EVP & Chief Operating Officer, Gentiva (formerly Kindred at Home)
Dean Johnson, NACD.DC
Chief Commercial Officer, Executive Vice President of Sales and Marketing
Recent News
Home Health Care News
2025-04-15
Home Health Care News
2024-04-28
Company data provided by crunchbase