Take2 Consulting, LLC · 2 weeks ago
Helpdesk Specialist - Co Springs
Colorado Springs, CO
Contract
Onsite
New Grad, Entry Level
0+ years expTake2 Consulting, LLC is seeking a Helpdesk Specialist to support a federal client in the area of national homeland security. The role involves providing technical assistance, troubleshooting issues, and ensuring operational support in a high-security environment.
ConsultingLegalManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the first point of contact for customers seeking technical assistance via ticket, phone, email, or in person
Troubleshoot and resolve technical issues, including account creations, lockouts, and password changes
Record and document events and resolution steps in logs and incident management systems
Follow up on customer requests, update status, and communicate effectively
Log and route service requests and incidents in the incident management system
Maintain service level agreements related to desk side support and incident response
Escalate unresolved issues to the next level of support and coordinate with support team members
Input and convert critical time and event data into the vetting system, ensuring compliance with customer data formats such as XML
Qualification
Required
Up to 3 years of experience in helpdesk, ServiceDesk, call center, or related customer service roles
Experience utilizing incident management systems such as Remedy v20.02 or ServiceNow
Ability to work onsite in Colorado Springs, CO, and participate in rotational on-call schedules
U.S. citizenship with no dual citizenship and current active Secret clearance
Willingness to support 24/7/365 operations and meet recall requirements
Preferred
Familiarity with federal security procedures and protocols
Experience with government or defense-related IT support environments
Strong communication and problem-solving skills
Ability to work effectively in a high-pressure, mission-critical environment
Company
Take2 Consulting, LLC
Tech evolves. Industries shift. Take2 ensures your team moves with it.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Serge Khoury
Founder & Managing Partner
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