David's Bridal · 1 day ago
Alterations Customer Service Representative
Flint, MI
Part-time
Onsite
Entry Level
1+ years expDavid's Bridal is a market leader in the bridal industry, empowering customers and employees alike. They are seeking Alterations Customer Service Representatives to provide exceptional service, manage customer flow, and support the growth of their alterations business.
FashionRetailWedding
Responsibilities
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver five-star customer experience
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alterations services and personalization options
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
Maintain high dress code standards as required by the Dress Code policy
Greet and escort all alterations customers to and from alterations for appointments
Press, steam and spot clean all merchandise
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
Build long-term relationships to meet and exceed customer satisfaction and loyalty
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve
Maintains a clean and well-organized alterations room
Performs duties and tasks as assigned by store management
Qualification
Required
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience is helpful
Prior experience with computerized POS (Point of Sale) system
Self-motivated individuals with upbeat, outgoing personalities
Excellent communications skills
Ability to multi-task in a fast-paced environment
Ability to provide friendly and encouraging service
Ability to welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
Ability to communicate clearly and concisely adapting style to suit customers
Ability to problem solve and resolve conflict
Ability to manage customer flow to deliver five-star customer experience
Ability to meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers
Ability to provide an exceptional service experience to multiple customers at one time
Ability to proactively address customer concerns with confidence
Ability to effectively communicate how alterations can play an important role in perfecting the dress for her event
Ability to promote all alterations services and personalization options
Ability to maintain store-standards (clean, organized, promotional readiness, store recovery)
Ability to maintain high dress code standards as required by the Dress Code policy
Ability to greet and escort all alterations customers to and from alterations for appointments
Ability to press, steam and spot clean all merchandise
Ability to follow quality control guidelines and inspect all garments altered/steamed/pressed
Ability to build long-term relationships to meet and exceed customer satisfaction and loyalty
Ability to support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
Ability to support all cash wrap behaviors and processes transactions with accuracy
Ability to seek assistance from the Alterations Manager to address customer issues
Ability to maintain a clean and well-organized alterations room
Ability to perform duties and tasks as assigned by store management
Ability to stand, walk, and sit for extended periods of time
Ability to reach for tools and objects with hands and arms
Ability to climb stairs, stoop, kneel, crouch, or crawl
Ability to bend, twist and stand
Ability to move throughout the store
Ability to talk to and hear customers
Manual dexterity to perform non-selling responsibilities
Ability to lift/and or move up to 10 pounds
Ability to see up close and at a distance, as well as use peripheral vision and depth perception
Ability to look at, read, and use a computer, electronic devices and phones for long periods of time
Benefits
Rewarding Environment and Competitive Pay
Generous Employee Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts Home and Auto Insurance
Discounts Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Benefits
Company
David's Bridal
David's Bridal is a bridal retailer offering a wide selection of wedding dresses, bridesmaid dresses, accessories, and in-store alterations.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$70MKey Investors
CPP Investments
2021-05-03Debt Financing· $70M
2019-01-22Acquired
Leadership Team
Elina Vilk
President and Chief Business Officer
Recent News
Digital Commerce 360
2025-11-28
Company data provided by crunchbase