Henry Schein One · 1 month ago
Manager, Software Conversions
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $127K/yrHenry Schein One is the global leader in dental management, analytics, communication, and marketing software. This position is responsible for managing the Data Conversion teams to ensure successful client software conversions while promoting best practices and achieving departmental goals.
ComputerSoftware
Responsibilities
Continually drive improvement projects, measured through the Net Promoter System (NPS) and Customer Satisfaction Ratings
Actively seek to improve the customer experience, ensuring a high level of quality customer service by participating in the escalation and quality control processes
Coach and train Supervisors in department processes, career pathing, coaching/mentoring, and leadership skills needed to perform effectively in their positions
Plan for trends affecting the department (i.e. training, product changes, releases, sales volume, and et al.) and actively plan and implement improvements to provide quality and consistent service to all customers
Monitor department statistical reports and coach team where necessary to ensure timely, quality service is offered to all customers. Includes evaluating department statistics and working with management team to implement action plans to achieve department excellence
Actively involved in monitoring department budgets, driving to ensure that budgeted expenses are not exceeded
Consistently communicate with team and management of department goals, progress and any related concerns through reporting, action plans, career pathing, etc. to ensure individual, department and company goals are met
Developing, implementing, and maintaining procedures and processes for the implementation team
Communicate related product/service related news and developments to the team as required
Collaborate with other departments to provide business continuity, support and productivity
Qualification
Required
Typically a Bachelor's Degree or global equivalent in related discipline
Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
Excellent understanding of SQL primarily Microsoft T-SQL
Excellent understanding of database architecture and connectivity, including but not limited to Pervasive, Sybase, Microsoft Access, Microsoft Excel, Flat Files, CSV, MySQL, and others
Excellent understanding of both client/server and cloud based (SaaS) applications and services
Excellent understanding of regulatory compliance including HIPAA
Excellent experience with Agile development
Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
Outstanding verbal and written communication skills and ability to resolve disputes effectively
Excellent presentation and public speaking skills
Excellent independent decision making, analysis and problem solving skills
Understand and act on financial information that contributes to business profitability
Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility
Lead team(s) to achieve company goals in creative and effective ways
Excellent planning and organizational skills and techniques
Communicate effectively with senior management
Good negotiating skills and ability to effectively manage outsourced relationships
Ability to influence, build relationships, understand organizational complexities and manage conflict
Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures
Ability to lead virtual teams
Preferred
Master's degree or global equivalent a plus
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Sick Leave (if applicable)
Paid Parental Leave
Short Term Disability
Income Protection
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein One
Henry Schein One is the world's largest dental practice management software company.
Founded in 2018
1001-5000 employees
H1B Sponsorship
Henry Schein One has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Luke Leininger
Vice President, Strategy & Business Development
Mike Hall
VP Customer Success & Technology Sales
Recent News
2025-12-18
Digital Commerce 360
2025-11-06
Company data provided by crunchbase