Nantahala Outdoor Center · 1 day ago
Group Experience Coordinator Internship (2026 Season)
Nantahala Outdoor Center (NOC) is a leading outdoor recreation company with over 53 years in the industry. The Group Experience Coordinator Internship involves planning and supporting groups during their stay at the Nantahala River campus, ensuring an optimal experience for various group types.
FitnessLeisureLifestyleSports
Responsibilities
Quickly learn and utilize NOC’s reservation system, Microsoft 365, and Google Drive to maintain and access relevant group information and documents
Coordinate and communicate closely with NOC Sales Team to both obtain and give any relevant information regarding groups both prior to and during their trips
Coordinate and communicate closely with NOC Food and Beverage, Lodging, and Adventure Operations’ Departments regarding group needs
Coordinate with group leaders both prior to arrival and during their trips
Prepare Welcome Packets for groups’ arrival including making keys
Greet and check-in groups upon arrival and help them transition between activities, meals, and lodging
Attend group meals to check-in with group leaders and provide support as necessary
Deliver group to-go meals
Other tasks as qualified and assigned
Qualification
Required
Prior guest service or hospitality experience
Proficiency in Microsoft 365 and Google Drive
Have a strong sense of guest service and enthusiasm for sharing outdoor activities with others
Have strong communication and decision-making skills
Be detail oriented within a dynamic environment
Be a quick learner and self-starter with the ability to be productive with minimal supervision
Be a creative problem solver
Be a team player
Be at least 18 years of age
Must be comfortable both standing or sitting for long periods of time
Must be comfortable walking around campus, including up and down hills and on uneven ground
Must be comfortable speaking with guests over the phone, via email, and in person
Must be comfortable working outdoors in variable weather conditions as well as in an indoor office environment
Preferred
Prior group facilitation or outdoor recreation experience