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Blackbaud · 2 days ago

Senior Customer Success Manager, Corporate Impact

United States

Full-time

Remote

Mid, Senior Level

$67K/yr - $91K/yr

3+ years exp

Blackbaud is committed to powering an Ecosystem of Good® by connecting people and organizations to build a better world. As a Senior Customer Success Manager, you will serve as a strategic partner for customers in the social good sector, guiding them in leveraging Blackbaud’s solutions to achieve meaningful outcomes and fostering long-term relationships that enhance customer satisfaction and retention.

Cloud ComputingCloud Data ServicesNon ProfitSoftware

Responsibilities

Build strategic relationships with executives and key stakeholders

Drive usage and value realization of YourCause solutions

Develop and execute joint success plans supported by executive business reviews

Onboard new customers and ensure effective use of available resources (support, training, community, etc.)

Monitor product usage and sentiment data to identify risks and opportunities

Respond to survey feedback and proactively manage wellness plans for at-risk customers

Protect recurring revenue through proactive sentiment tracking and wellness planning

Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients

Identify and support expansion opportunities in collaboration with sales

Foster loyalty and develop customer champions through reference programs, stories, and event participation

Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs)

Qualification

Corporate Social ResponsibilityCustomer ServiceRelationship BuildingData InsightsCloud TechnologyBlackbaudPassion for Social ImpactCommunication SkillsPresentation SkillsCollaboration