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Chase · 15 hours ago

Senior Manager of Site Reliability Engineering

8181 Communications Pkwy Bldg F, Plano, TX, 75024, US

Full-time

Onsite

Senior Level

5+ years exp

JPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Senior Manager of Site Reliability Engineering will guide the strategic planning of site reliability practices, ensuring improved customer experience and operational stability across applications.

BankingFinancial Services

Responsibilities

Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability

Effectively negotiates with peers and executive partners to ensure optimal outcomes for all

Drives the adoption of site reliability practices throughout the organization

Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics

Drives a culture of continual improvement and solicits real-time feedback to improve the customer’s experience

Ensures your team collaborates with other teams within your group’s specialization and avoids duplication of work where possible

Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes

Provides personalized coaching for entry to mid-level team members

Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences

Qualification

Site Reliability EngineeringSoftware Engineering CertificationProgramming Language ProficiencyContinuous Integration/Delivery ToolsContainer OrchestrationTechnical LeadershipData FluencyTalent DevelopmentNetworking Troubleshooting

Required

Formal training or certification on software engineering concepts and 5+ years applied experience

Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls

Experience leading technologists to manage and solve complex technological issues at a firmwide level

Ability to influence the team's culture by championing innovation and change for success

Experience hiring, developing, and recognizing talent

Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.)

Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)

Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)

Experience with troubleshooting common networking technologies and issues

Formal training or certification on software engineering concepts and 5+ years applied experience

5+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise