IPTA ยท 1 week ago
Help Desk Analyst
United States
Full-time
Remote
Senior Level
5+ years expIPTA is a Technology Solutions company focused on providing innovative solutions to meet customer needs. The Help Desk Analyst will provide technical assistance and support to end users, resolving hardware and software issues while collaborating with team members and vendors.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems
Studies and resolves computer software and hardware problems of users
Acts as a contact for users having problems using computer software, hardware, and operating systems
Determines whether problem is caused by hardware, software, or system
Answers questions, applying knowledge of computer software, hardware, systems, and procedures
Talks with co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Talks to programmers to explain software errors or to recommend changes to programs
Calls software and hardware vendors to request service regarding defective products
Reads trade magazines and attends computer trade shows to obtain current information about computers
May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
May write software and hardware evaluation and recommendation for management review
May write or revise user-training manuals and procedures
May develop training materials, such as exercises and visual displays
May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training
May install microcomputers, software, and peripheral equipment, following procedures and using hand tools
May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis
May specialize by type of software, computer language, or computer operating system
Qualification
Required
Bachelor's degree in an IT related field preferred
Five (5) years of experience in a similar role
Active Security clearance required
Company
IPTA
IPTA rapidly delivers quality, innovative digital transformation solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Williams
Chief Executive Officer
Kelley Bergin
Executive Coordinator to CEO and President
Company data provided by crunchbase