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Beth Israel Lahey Health · 5 days ago

Practice Assistant

Wellesley, MA

Full-time

Onsite

Entry Level

$20/hr - $26.92/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. The Practice Assistant is responsible for delivering high-quality service to patients and ensuring the smooth functioning of practice operations, including patient registration, scheduling, and maintaining a welcoming environment.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy

Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible

Takes appropriate actions to diffuse challenging situations

Takes complete and accurate information from patients/callers

Maintains patient confidentiality at all times

Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures

Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data

Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs

Obtains and enters referrals and collect co-pays

Monitors and supports patients and visitors entering and leaving the practice

Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)

Acts as liaison between patient and practice staff to ensure optimal flow and service delivery

Acts as liaison between patient and other areas to ensure optimal flow and service delivery

Maintains clean and welcoming physical environment of the reception area

Maintains signage and clarity of information displayed in reception area

Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment

Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through

Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed

Qualification

Medical Admin Assistant CertFluent in EnglishSpanishComputer systems experienceMicrosoft Office proficiencyCustomer service skillsWritten communicationOral communicationTeamwork

Required

High School diploma or GED required

1-3 Years Related Work Experience Required

Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Ability to communicate clearly and effectively in written English with internal and external customers

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations

Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving

Ability to remain calm in stressful situations

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally