City of McKinney · 1 month ago
Development Liaison/Senior Development Liaison
McKinney, TX
Full-time
Onsite
Mid, Senior Level
$54K/yr - $78K/yr
3+ years expThe City of McKinney is dedicated to making a meaningful difference in the lives of others and is seeking a Senior Development Liaison. This role facilitates construction activity by acting as a liaison between various departments and development partners, ensuring a smooth development process and exceeding customer expectations.
Business DevelopmentGovernmentMuseums and Historical Sites
Responsibilities
Acts as a single-point-of-contact/development liaison to assist customers with project status updates and resolution of both standard and nonstandard project issues or procedural/regulatory questions that may arise throughout the development process
Represents the Development Services Division at various meetings such as pre-development or pre-construction meetings to provide guidance and information to help customers understand development processes
Serves as an ambassador of the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.)
Facilitates the proactive sharing and coordination of development-related information with a wide variety of internal and external stakeholders via meetings, calls, and written correspondence
Manages, coordinates, and expedites high priority projects through the development process
Coordinates time-sensitive information requests for potential economic development projects and the exchange of information between Staff and external agencies or customers
Serves as the primary point of contact for economic development corporation personnel and works to address their issues and needs accordingly
Proactively reaches out to customers at various milestones (i.e. plan approvals, permit issuance, or Certificate of Occupancy issuance) throughout the development process to provide guidance and explanation, offer assistance, and ensure that potential issues are addressed quickly and appropriately
Proactively pursues feedback from customers to identify successes, opportunities for improvement and implement enhancements to improve the customer experience
Evaluates project status reports to identify potential project delays, working with the customer and appropriate staff to identify issues and solutions to move projects forward
Addresses customer inquiries and information requests by using a number of internal resources including, but not limited to online interactive maps and related geographic information systems (GIS) software, as-built construction documents, and records management software solutions
Continuously builds upon an extensive knowledge of the Development Services Division’s and Fire Department’s processes while simultaneously maintaining a broad understanding of the services offered by various Division-wide teams and how the two may correlate. This knowledge will be utilized as the foundation for renewed and consistently clear communication and interaction between the Division’s departments and external customers
Maintains extensive involvement in internal and external professional development opportunities
Involved in special cross-departmental teams and/or projects
Supports and expands department training efforts
Serves as a mentor to other Development Liaisons
Creates tools to improve project assistance efficiency
Presents development process issues and potential improvements to various boards/committees, solicits feedback, and works towards resolution
Assists customers with navigating and utilizing the City’s land management software for actions such as project submittals, payments, comment retrieval, and inspection requests
Assists Division-wide teams with tracking and follow-up on expiring Temporary Certificates of Occupancy and other Certificate of Occupancy issues
Complies with all written City policies and procedures
Adheres to assigned work schedule as outlined in City and department attendance policies and procedures
Travels to meetings, training, and City events as necessary
Qualification
Required
High school diploma or GED; supplemented by three (3) years previous experience and/or training involving any development related field (ex: Engineering, Planning, Building Inspections, Architecture, Construction Management, etc.) for Development Liaison
Bachelor's Degree in Construction Management, Planning, Engineering, Public Administration, Business Administration/Management, or a related field; Three (3) years previous experience and/or training involving any development related field (ex: Engineering, Planning, Building Inspections, Architecture, Construction Management, etc.) for Senior Development Liaison
Three (3) Professional Certifications: AICP, ICC Code Specialist, ICC Permit Technician, ICC Zoning Inspector, Customer Experience Certification, Facilitator Certification, Process Improvement Certification, and/or other related certifications for Senior Development Liaison
Must pass a drug screen and background check
Must have Class C Texas Driver's License
Preferred
Master's Degree in Construction Management, Planning, Engineering, Public Administration, Business Administration/Management, or a related field
Company
City of McKinney
As one of the fastest-growing cities in America, McKinney maintains a nationally-acclaimed quality of life coupled with a convenient location to the DFW area.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robin Horton
Executive Assistant - Office of the CIO
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