Sunrise Systems, Inc. · 3 months ago
EHR Helpdesk Analyst 2nd Shift
United States
Full-time
Remote
Entry, Mid Level
$48/hr - $50/hr
2+ years expSunrise Systems, Inc. is seeking a Helpdesk Analyst to provide advanced technical support for Epic EHR and clinical applications across 13 state-operated behavioral healthcare facilities. The role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability.
Information Technology & Services
Responsibilities
Support Epic applications, workflows, access, and integration issues
Provide remote desktop support (computers, printers, mobile devices)
Manage incidents via ServiceNow, ensure SLA compliance
Assist with Epic account provisioning, role/security requests
Collaborate with informatics, analysts, and technical teams
Document procedures, provide user training, support go-live/upgrade events
Qualification
Required
2+ yrs Epic technical support in healthcare/clinical environment
Proficient with ServiceNow or similar ticketing tools
Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
Preferred
Epic certification and experience in Epic modules
Benefits
ACA compliant medical coverage
Dental insurance
Vision insurance
Sick time benefits as required per State regulations
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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