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Inside Higher Ed · 1 week ago

Custodial Quality Assurance & Training Specialist (Johns Hopkins Facilities & Real Estate)

Baltimore, MD

Full-time

Onsite

Senior Level

$54K/yr - $94K/yr

6+ years exp

Johns Hopkins University is seeking a Custodial Quality Assurance and Training Specialist to manage the Quality Assurance and Training Programs for Custodial Operations. The role focuses on ensuring custodial operations align with university standards through quality inspections, training development, and continuous improvement initiatives.

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Responsibilities

Conduct regular QA inspections across assigned areas to ensure cleaning standards meet university expectations and industry best practices (APPA, ISSA, etc.)

Analyze and synthesize data from QA inspections, identify trends, root causes, and formulate actionable improvement plans

Present detailed findings and recommendations regularly to senior Custodial and Facility Operations management

Maintain accurate and current records of quality inspections, corrective actions, and improvements using electronic QA systems

Promote a culture of workplace safety, diversity, and inclusion through compliance with OSHA, EPA, and other regulatory requirements

Provide coaching, individualized training/retraining, and feedback based on performance evaluations and quality audits

Responsible for managing the training and education of all custodial personnel so that all buildings and assets of JHU are clean and well maintained with consistent, approved procedures by following and training on all of the standard operating procedures (SOP's) utilized by Custodial Operations

Devise and implement a plan to improve performance outcomes and poor appearance levels through training

Develop, implement, and maintain comprehensive training programs for new hires and ongoing professional development of existing custodial staff

Conduct hands-on and classroom training sessions covering cleaning techniques, equipment operation, chemical handling, and safety protocols

Manage training schedules and documentation, ensuring all staff are adequately trained and performance standards are consistently met

Act as the primary liaison between custodial staff, supervisors, management and customers regarding training effectiveness and QA issues

Facilitate regular meetings with stakeholders to communicate quality outcomes, gather feedback, and foster continuous improvement

Communicate expectations clearly and professionally to staff from diverse backgrounds

Participate in team meetings and contribute to continuous improvement initiatives

Research, pilot, and implement new custodial technologies to enhance service quality, efficiency, and data-driven decision-making

Generate comprehensive reports and presentations on training completion, quality audit results, and performance trends

Maintain accurate training records and certification logs

Track and report on training completion, inspection scores, and trends in quality performance

On-site support and response for major campus emergencies

Ability to temporarily take on Custodial Supervisor duties in the event of absence or vacancy

May provide support for events and conference services in the absence of designated leadership, or as needed

Qualification

Quality Assurance ManagementTraining Program DevelopmentData AnalysisCustomer Service SkillsMicrosoft ExcelCommunication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementConflict ResolutionTeam Collaboration

Required

High School Diploma or graduation equivalent

Six years of related experience

Strong knowledge of the principles, practices, procedures, equipment, tools and materials common to the custodial / janitorial profession

Strong knowledge of general industry safety practices and standards within the custodial profession

Strong background in analytics

Excellent customer-oriented service skills

Excellent verbal and written communication skills

Excellent Microsoft Excel, PowerPoint, Word and Outlook skills

Strong interpersonal, organizational, and detail-oriented skills required

Sense of urgency to meet internal and external customer requirements

Careful but assertive approach to dealing with personnel matters and dealing with conflict

Skill in organizing resources and establishing priorities

Ability to create and deliver a training curriculum

Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures

Ability to be flexible and work various shifts as training and inspection needs require

Ability to foster a collaborative, team-centered environment

Excellent time management skills

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Must be able to lift up to 50 lbs

Must be able to walk, stand climb stairs for long durations of time during and outside of shifts

Must be able to work under adverse temperatures and /or weather conditions