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General Dynamics Information Technology · 1 week ago

Mid-Level Tier III Administrator

Chantilly, VA

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $150K/yr

6+ years exp

General Dynamics Information Technology is seeking a Mid-Level Tier III Administrator to provide support for the integration of video services into the Department of Defense. This role involves troubleshooting, maintaining operational processes, and enhancing customer satisfaction by resolving technical issues.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS) business area to enable the integration of video services into the Department of Defense

Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets

Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues

Review incident databases, develop and maintain routine operational metrics reporting, and provide detailed helpdesk metrics

Qualification

M365 TeamsDoD Cloud EnvironmentsTechnical DocumentationCompTIA Security+Cloud ComputingCollaborationProblem Solving

Required

Bachelor's Degree in Computer Science or related field

Active Secret security clearance

CompTIA Security+ or similar for IAT Level II DoD 8570 certification

6 + years of related experience

Expertise in developing, maintaining and contributing to technical and process documentation

Experience with M365 Teams

Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks

Ability to thrive in a highly collaborative, fast-paced, growth-focused environment

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees