Procurement Partners ยท 1 day ago
Customer Support Specialist I
United States
Full-time
Remote
New Grad, Entry LevelProcurement Partners is a rapidly growing procure-to-pay software company focused on the healthcare sector. The Customer Support Specialist I role is responsible for providing technical support for the company's proprietary e-commerce software, assisting clients with troubleshooting and resolving software issues through various communication channels.
Information TechnologyProcurement
Responsibilities
Respond to technical support requests from end-users via phone, email, and chat
Diagnose and troubleshoot basic technical issues related to software, hardware, and network connectivity
Provide clear and concise instructions to users for resolving technical problems
Document all support interactions and solutions in the help desk ticketing system
Escalate complex technical issues to Tier 2 or Tier 3 support teams as necessary
Follow established procedures and guidelines for incident resolution and escalation
Maintain up-to-date knowledge of company products, services, and support policies
Assist with user account setup, password resets, and access issues
Participate in ongoing training and professional development to stay current with industry trends and technologies
Provide excellent customer service and ensure a positive user experience
Provide timely and effective customer support and issue resolution via emails, phone calls, etc
Use internal customer knowledge base (Salesforce) to research and take appropriate corrective action
Track and document client interactions in the company ticketing system (Salesforce Service Cloud)
May perform data entry as needed
Run basic customer reports
Inform appropriate internal personnel of any problems or concerns expressed by customers and escalate as need be
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent; additional technical certifications or coursework is a plus
Strong technical aptitude and ability to quickly learn new software and technologies
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Basic understanding of networking principles and internet connectivity
Preferred
Previous experience in a technical support or customer service role is preferred
Previous experience using help desk ticketing systems and remote support tools a plus
Familiarity with common operating systems (Windows, macOS, Linux) and office productivity software
Company
Procurement Partners
Procurement Partners offers business commerce evolution with its procure-to-pay (P2P) solution.
Founded in 2010
51-200 employees
H1B Sponsorship
Procurement Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (4)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Serent Capital
2020-12-03Private Equity
2020-11-12Debt Financing
Leadership Team
Harmeet Singh
CEO and President
Harold Richards
Co-Founder
Recent News
Morningstar, Inc.
2025-02-13
Federation of American Scientists
2023-12-23
Company data provided by crunchbase