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Inside Higher Ed · 1 week ago

Multimedia Technician (KSAS IT)

Baltimore, MD

Full-time

Onsite

New Grad, Entry Level

$21/hr - $36/hr

Inside Higher Ed is seeking a Multimedia Technician to provide support for classroom technology and audio/visual equipment. The role involves assisting faculty, staff, and students with technical issues, ensuring timely support, and maintaining equipment for effective multimedia presentations.

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Responsibilities

Provides audio/visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support

Records, prioritizes, and tracks all assigned help calls and documents work efforts in a ticketing system

Ensures timely attention to requests to meet service SLAs in keeping with departmental processes

Diagnoses problems through discussions with clients

Simulates or recreates technical issues to resolve operating difficulties

Identifies, research, documents, and resolves incidents

Performs troubleshooting of podium A/V devices, room control systems, microphones, projectors, audio recording units, and other related equipment in classroom and special event environments

Assesses damage to or loss of equipment, keeping the supervisor informed of same

Performs A/V equipment set-ups and strikes in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event

Supports live and pre-recorded productions for special event webcasts in a variety of locations throughout the school

Assists clients in the best use of A/V technology to deliver presentations

Provides basic instruction/training for students, faculty, and staff on the use of A/V equipment and resources

Updates internal support documentation and contributes to the development of client help documentation

Participates in the installation, maintenance, and storage of equipment

Updates and maintains equipment inventory

Coordinates with the Multimedia Specialist to arrange hardware warranty repairs

Reports to supervisor to arrange the timely ordering of necessary A/V consumable supplies

Provides feedback on the replacement of equipment and upgrades, where applicable

Performs testing and quality assurance on presentation computer systems, A/V systems, and virtual conferencing software

Actively keeps abreast of A/V technologies and practices in use outside of the School of Public Health

Applies professional business and technical support concepts to provide support, consultation, and training for clients based on established departmental guidelines

Prioritizes and manages multiple tasks and deadlines with supervision

Properly escalates issues to other teams and works to resolve more complex problems with supervisory guidance

Diagnoses, analyzes, and documents Level 1 computer hardware and standard software issues (email, web browsers, etc.)

Installs computer monitors and peripheral devices (keyboards, mice, webcams, etc.)

Installs software and assists with license tracking

Troubleshoots basic user account issues, including password and access issues

Identifies, documents, and reports network connectivity issues

Implements hardware and software deployment plans as directed by management

Supports classroom and lecture hall computing technologies as directed by management

Conducts hands-on inventory or system reconfiguration projects as directed by management

Under the supervision of the IT Manager Classroom Tech, this position is responsible for providing technical and operational support for the field of multimedia (presentation, recording, distribution, digital media, and video conferencing) on the Homewood Campus

Being mentored by the Sr Systems Administrator, this position will be responsible for installation and/or set up, support, maintenance and operation of all classroom instructional technology equipment in the general pool rooms

Qualification

Multimedia SupportAudio/Visual EquipmentTechnical TroubleshootingClient SupportCrestron (NVX)Microsoft OfficeZoom Video ConferencingCustomer ServiceAttention to DetailTeam Player