Apply on Employer Site

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank) · 1 week ago

Strategy Manager, Design Services

Denver, CO

Full-time

Onsite

Mid, Senior Level

4+ years exp

Havenly Brands is the #1 residential interior design service in America, leading the transformation of how millions design their homes. The Strategy Manager will drive business performance and enhance the customer experience while overseeing operations and product innovation using AI tools.

ConsumerE-CommerceHome DecorInterior Design

No H1B

Responsibilities

Own service-level margin and operational performance across Havenly's online and in-person design offerings

Partner with the Product team to develop and execute the strategic roadmap to continue to develop our consumer facing AI application

Continue to develop a designer led service model and drive efficiencies and better outcomes through AI based tooling

Drive improvements in service efficiency, customer outcomes, and overall business health through rigorous goal-setting and performance tracking

Define and uphold the standard of excellence across both virtual and in-home service experiences, and partner to implement AI and 3D technologies to maintain quality

Oversee quality assurance in partnership with our Design Quality Associates (DQAs) and operational leaders

Launch and optimize initiatives that elevate the designer and client experience, from intake through purchase and post-design engagement

Lead and develop a team across: Design Operations, Design Quality, In-Person Design Operations, Designer training, onboarding, and enrollment

Build automated processes and tools to support designer growth, efficiency, and satisfaction at scale

Partner with internal teams to attract, retain, and coach top-tier design talent

Analyze KPIs to identify trends, diagnose issues, and drive continuous improvement

Partner with analytics to create dashboards and reports that monitor business health, surface key insights, and inform leadership decisions

Leverage customer feedback and operational data to guide prioritization of new service capabilities and process refinements

Qualification

Business strategyAI applicationsTeam managementData analysisCross-functional collaborationCustomer advocacyOperational efficiency

Required

4+ years experience in business strategy, strategy consulting, or product in a fast growth business

Demonstrated ability to think strategically and operate tactically: you can see the big picture and also dive deep into day-to-day operations

Proven experience managing large or distributed teams, and scaling processes through others

Interest and fluency with AI, in particular excited about learning about new developments in technology that could drive catalytic change across our design services

Excellent cross-functional collaborator who thrives at the intersection of product, customer, and operations

Analytical mindset with comfort using data to guide decisions and evaluate success

Passion for customer delight, and comfortable continuously advocating for the customer