Blue Mountain Construction Services · 1 day ago
( HVAC ) Customer Service Representative
Vacaville, CA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
2+ years expBlue Mountain Construction Services is seeking an Experienced Residential HVAC Customer Service Representative to provide excellent customer service in their HVAC Warranty Service department. The role involves handling incoming calls, scheduling service appointments, maintaining warranty records, and building customer relationships.
ConstructionProperty ManagementService Industry
Responsibilities
Answer incoming phone calls from end-consumers for the HVAC Warranty Service dept. in a courteous and effective manner
Working with end-consumer, schedule all warranty service and maintenance appointments and new installation appointment and inspections
Contact scheduled consumers with appointment reminders and status update calls
Using tracking software, update customer’s home warranty information immediately upon notification from the field of work performed
Coordinate with service team to dispatch technicians per skill level required and customer’s location
Follow up and follow through with customers and builders to help maintain good customer relationships
Solve warranty or maintenance service issues as independently as possible
All other duties as assigned by Service Manager
Qualification
Required
Must be authorized to work in the United States for any employer
Must possess a high school diploma or GED equivalent
Must possess a minimum of two years experience in a customer service position, preferably handling warranty claims and/or scheduling
Must possess basic clerical and prior data entry experience
Must be proficient with Microsoft Office, including proficiency in Word and Excel required
Must be detail oriented and accurate
Must be able to communicate effectively in English both in verbal and written formats
Must possess strong organizational and problem-solving skills
Must possess strong interpersonal skills and be able to interface with all levels of employees and vendors in a friendly and courteous manner
Must possess mental and physical capacities necessary to perform the job duties
Preferred
Bi-lingual communication skills in both Spanish and English highly desired
Benefits
Company Vehicle (for qualifying positions)
401k
Medical, Dental, Vision
Life Insurance
Paid Time Off
Paid Holidays
Company
Blue Mountain Construction Services
Blue Mountain Construction Services is a construction and property management company.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase