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Keolis Commuter Services · 2 days ago

Labor Relations Representative

Boston, MA

Full-time

Onsite

Mid Level

$90K/yr - $100K/yr

Keolis Commuter Services is a company that operates and maintains the Commuter Rail network for the Massachusetts Bay Transportation Authority. They are seeking a Labor Relations Representative to lead investigations, manage grievances, and support labor relations training, ensuring compliance with legal standards and company policies.

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Responsibilities

Lead investigations, interpret policies, analyze trends, and monitor regulatory changes in collaboration with stakeholders

Investigate and document union grievances and contractual issues, following established grievance procedures

Conduct disciplinary investigations, draft charge letters, negotiate settlements, and serve as a Charging Officer in hearings as needed

Collaborate with stakeholders and the Labor Relations team on policy development and review

Assist in the timely gathering, preparation, and maintenance of records/documents required in the administration of CBAs, including discipline, grievances, and arbitration processes

Support Massachusetts Commission Against Discrimination (MCAD) processes by preparing required records

Provide regular updates to Labor Relations managers regarding deadlines and meetings

Act as a liaison between field management and the Labor Relations team

Assist in developing and presenting Labor Relations training programs

Maintain accurate employee records and documentation

Prepare and maintain meeting minutes and other administrative correspondence

Participate in performance evaluation processes

Complete additional administrative duties as assigned

Qualification

Labor relations experienceLabor lawsCollective bargaining agreementsMicrosoft Office SuiteOrganizational skillsTraining skillsWritten communicationVerbal communicationInterpersonal skillsCritical thinkingProblem-solvingDecision-makingLeadership

Required

Bachelor's degree in business administration or a related field, or equivalent education, training, and experience

Proven labor relations experience, ideally in the railroad industry

Strong knowledge of labor relations functions, including disciplinary processes, grievances, negotiations, and training

Familiarity with the Railway Labor Act and related labor laws, with a commitment to staying current

Hands-on experience with collective bargaining agreements (CBAs)

Proficient in labor relations functions, administrative duties, and employee relations

Skilled in Microsoft Office Suite

Exceptional organizational and time-management abilities

Excellent written and verbal communication skills, with strong interpersonal abilities

Critical thinking, problem-solving, and sound decision-making expertise

High ethical standards, reliability, and resilience in challenging work environments

Draft and manage Labor Relations-specific documents, including Notices of Investigation, Out-of-Service Letters, Rescheduling Letters, and Waivers

Provide leadership and training on Labor Relations policies and practices

Maintain and audit databases for discipline, grievance, and arbitration records to ensure accuracy and completeness

Monitor workplace conditions to ensure compliance with legal standards

Respond to record and document requests from stakeholders in a timely and accurate manner

Create reports and presentation materials as required for various stakeholders