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Navigant Credit Union · 1 week ago

Learning & Development Trainer

Smithfield,RI,US

Full-time

Onsite

Entry Level

2+ years exp

Navigant Credit Union is the largest credit union in Rhode Island, dedicated to improving the financial well-being of families and communities. They are seeking a Learning & Development Trainer responsible for organizing and conducting training programs, ensuring quality instruction, and supporting branches with training initiatives.

BankingFinancial Services

Responsibilities

Works closely with the AVP of L&D and L&D Manager to ensure quality training programs are developed, customized, approved, maintained, revised, properly documented, and delivered as required

Develops and uses appropriate training methodologies to communicate information clearly, concisely and in accordance with participant needs; appropriately applies adult learning theories in a classroom environment; creates a motivational, inspiring experience that transfers back to the work environment; finds creative solutions to assist employees in learning required materials

Prepares for training delivery by reviewing, analyzing, and developing a thorough understanding of course content and materials; develops training facilitation skills practice, such as preparing simulations, setting up the classroom and systems, testing scenarios, and preparing a course schedule; gathers information needed to adjust or adopt for specialized training or coaching for any group regarding specific items or processes (including "train the trainer" sessions)

Schedules, conducts, and facilitates blended learning programs, classes and workshops including, but not limited to, the following areas: New employee orientation, Teller training, MSR training, Accelerated training for head/assistant head tellers, Operational policies and procedures, Any training developed internally for any stakeholder

Develops and maintains a strong working knowledge of front-line operations and subject matter expertise in focus areas; uses current and past line work experience to add depth to training delivery and ensures consistent operational practices are maintained throughout the credit union's regional network and departments; maintains up to date knowledge of all related credit union policies and procedures and functions as a subject matter expert for those subjects

Maintains knowledge of all products and services as well as the systems utilized to support them

Assists and attends quarterly head teller and MSR meetings, follow-up with posting meeting minutes to credit union intranet

Develops, customizes, and maintains training support materials and visual aids; ensures materials are effectively proofread for format, spelling, punctuation, clarity, content accuracy and completeness

Maintains various classroom facilities, classroom equipment and supplies, and other related materials; ensures training sessions are conducted in an open, friendly, and professional environment that promotes successful knowledge transfer to the participant as a willing learner

Evaluates training performance throughout the learning process by use of classroom participation, skill practice, simulations, testing and other means; conducts voluntary surveys and classroom evaluations with participants; implements appropriate actions based on performance and discussions with the AVP of Learning & Development and the Learning & Development Manager

Assists in the activities of other trainers in conducting training sessions by participating in the design and content creation of training modules

Provides quality internal member service and acts as primary operational contact for branches

Performs other duties as assigned by the Learning and Organizational Development management team

Qualification

Training program developmentAdult learning theoriesLearning Management System (LMS)Microsoft OfficePresentation skillsService orientationCommunication skillsAttention to detailOrganizational skills