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Aston Carter · 1 day ago

Bilingual Customer Account Manager

Auburn Hills, MI

Contract

Onsite

New Grad, Entry Level

$24/hr - $28/hr

Aston Carter provides world-class corporate talent solutions and is seeking a Bilingual Customer Account Manager. In this role, you will maintain and nurture strong relationships with customers, support their orders, and collaborate with the sales team to manage accounts effectively.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments

Provide relevant information and recommendations to customers and Territory Sales Managers regarding our products and their parameters

Anticipate customer needs, identify potential issues, and develop solutions to improve service levels

Troubleshoot and resolve customer service issues

Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery

Partner with the sales team to identify opportunities for process improvement

Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure targets are met

Address customer concerns and escalate where appropriate

Log customer interactions, complaints, and resolutions into the CRM

Qualification

Order entryCustomer supportBilingual (English/Spanish)Sales supportMicrosoft OfficeSalesforceAttention to detailCommunication skillsProblem-solving skillsTime management skills