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PNC · 1 day ago

Operations Analyst - Retail Bank Operations

United States

Full-time

Remote

Entry Level

1+ years exp

PNC is a financial services company that values its people as its greatest asset. As an Operations Analyst within PNC's Retail Bank Operations organization, you will be responsible for managing cash needs, addressing vendor issues, and ensuring compliance with established service levels while contributing to process improvement initiatives.

BankingFinanceFinancial Services

No H1B

Responsibilities

Responsible for building new client profiles for Cash Services clients as well as updating any existing locations

Team will monitor and work any issues that come in on vendor Daily Problem Reports including deposit issues, profile issues, and order issues

Team will monitor and address any rejected profiles that come back from the vendor

Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area

Identifies and escalates exceptions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions

Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable

Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function. Provides feedback on workflow and work received. May participate in process improvement projects. May assist in training and onboarding of new hires

Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures. May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance

Qualification

Process ImprovementsRisk Mitigation StrategiesCustomer SolutionsStandard Operating ProceduresAccuracyManaging Multiple PrioritiesProblem Management ProcessOperational FunctionsEffective CommunicationsAttention to Detail

Required

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions

Ability to leverage customer information in creating customized customer solutions

Assessing and effectively managing all of the risks associated with business objectives and activities

Adhering to and supporting PNC's Enterprise Risk Management Framework

Typically <1 year of related experience

In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered