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DOC Services, Inc. · 3 days ago

Field Service Technician – Special Projects

Atlanta, GA

Full-time

Hybrid

Entry Level

1+ years exp

DOC Services, Inc. is seeking a Field Service Technician – Special Projects to perform specialized installations and high-impact service assignments. This role requires strong technical expertise and adaptability to ensure high-quality execution and customer satisfaction across multiple customer locations.

CommercialCustomer ServiceManufacturingTechnical Support

Responsibilities

Execute preventative maintenance, repairs, installations, upgrades, and retrofit projects across multiple customer locations, ensuring all work meets scope, quality, and safety standards

Assist with new store setups, equipment retrofit programs, and pilot testing, collaborating with project leadership to deliver consistent, on-time results

Diagnose and repair complex electromechanical, electrical, and mechanical problems, implementing effective and lasting solutions to minimize downtime

Coordinate with Operations, Project Management, and Field Leadership to review project documentation, schedules, and materials

Accurately complete all work orders, ensuring photos, notes, and materials are properly logged for billing and quality control

Ensure compliance with all company policies and safety requirements, including PPE, LOTO, and mechanical/electrical safety standards

Share field insights with leadership, trainers, and project managers to enhance procedures, documentation, and training programs, contributing to standardization and quality improvement

Communicate effectively with customers and team members, maintain a professional demeanor, and support additional field assignments, warranty work, or after-hours needs as required

Provide technical support and feedback to improve service procedures and project outcomes

Maintain accurate service and project documentation through company systems

Support other field assignments or service calls as needed

Qualification

Equipment repairField service experienceRead schematicsTechnical documentationCustomer service skillsCommunication skillsOrganizational skillsAdaptabilitySelf-motivation

Required

High school diploma or GED

1+ years of equipment repair or field service experience (mechanical and electrical)

Ability to read and interpret schematics and technical documentation

Valid driver's license with a clean driving record

Excellent communication and customer service skills

Highly organized, adaptable, and self-motivated

Ability to lift up to 50 lbs., stand/bend for long periods, and work at heights over 6 ft

Willingness to travel up to 3 weeks per month nationwide

Benefits

Competitive compensation and year-round workload.

401(k) with company match up to 4%.

Company vehicle, phone, tablet, and gas card provided.

Comprehensive Medical, Dental, and Vision plans.

Life, Short- and Long-Term Disability Insurance.

Flexible work schedule and strong technician support.

Ongoing training and professional development opportunities.

Stable company with nationwide service and long-standing customer relationships.

Company

DOC Services, Inc.

Equipment Solutions: ⬢ Commercial HVAC + Refrigeration ⬢ Electro-Mechanical ⬢ Industrial Cleaning Equipment ⬢ Material Handling ⬢ Paint Automation For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs.

Founded in 1988

Fort Mill, South Carolina, USA

201-500 employees