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Schulte Hospitality Group · 1 day ago

Hotel Glorieta | Front Office Manager

Santa Fe, NM

Full-time

Onsite

Mid, Senior Level

3+ years exp

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Front Office Manager to join their team. The role involves overseeing front office operations, ensuring guest satisfaction, and maintaining staff performance, all while fostering a positive work environment.

Business DevelopmentConsultingHospitalityManagement Consulting

H1B Sponsor Likely

Responsibilities

Monitors daily status of rooms, rates, discount rates and packages

Maintains current list of available rooms for walk situations

Coordinates blocking of rooms

Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations

Ensures recognition of employees is taking place across areas of responsibility

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns

Ensures staff communicates effectively with the Housekeeping team

Maintains productive relationship with Valet Parking provider

Regularly reviews department budget to meet budgeted wages and general expenses

Checks printed registration cards against information on arrival report and rectifies any discrepancies

Ensures prompt and courteous service to guests

Pre-registers guests according to standards

Completes and monitors employee schedule

Monitors VIP arrivals

Keeps track of rooms to ensure accurate status and readiness for check-in

Hires, coaches and disciplines direct reports

Interacts positively and professionally with guests to resolve issues

Acts as Manager on Duty as required

Works nights, weekends, and holidays as necessary

Perform various other duties as assigned to meet business objectives

Qualification

Hotel Front Desk operationsOperaLeadership skillsBasic math skillsEffective communicationGuest relationsTime management

Required

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)

Minimum of High School education, post-high school education preferred

Must have knowledge of Opera

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

In-depth knowledge of hotel Front Desk operations

Preferred

Post-high school education preferred

Benefits

Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match for eligible associates

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Company

Schulte Hospitality Group

Schulte Hospitality Group is a premier hospitality management and development company, overseeing a global portfolio of more than 240 hotels, restaurants, and other related hospitality ventures with a team of over 10,000 team members.

Founded in 1999

Louisville, Kentucky, USA

10001+ employees

http://schultehospitality.com

H1B Sponsorship

Schulte Hospitality Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (2)