RouteGenie ยท 1 day ago
Implementation Consultant
Buffalo, NY
Full-time
Hybrid
Entry Level
$55K/yr - $70K/yr
1+ years expRouteGenie is a modern software platform designed for medical transportation providers, helping businesses streamline operations. The Implementation Consultant will guide new customers through their onboarding journey, ensuring successful adoption of the platform and providing training and support during the initial implementation phase.
Software
Responsibilities
Lead implementation sessions with new customers to understand their business needs and configure the platform accordingly
Conduct live training sessions on core product functionality, adapting your approach to different customer needs and technical comfort levels
Create and maintain customer-facing documentation, quick reference guides, and training materials
Develop customized onboarding plans based on customer size, complexity, and use case
Set up customer accounts and configure basic settings
Troubleshoot technical issues during the implementation phase and coordinate with engineering when needed
Document technical requirements and communicate complex information in accessible language
Build strong relationships with customers during their critical first 90 days
Identify potential roadblocks to adoption and proactively develop solutions
Gather customer feedback on the onboarding process and identify opportunities for improvement
Serve as the customer advocate internally, ensuring their needs are communicated to product and support teams
Contribute to the evolution of implementation best practices and playbooks
Identify patterns in customer questions and create resources to address common challenges
Track implementation metrics and identify opportunities to improve time-to-value
Participate in team knowledge-sharing sessions and stay current on product updates
Build processes and content to continuously educate and train customers on new or underutilized features
Qualification
Required
Bachelor's degree or equivalent practical experience
1-2 years of experience in customer-facing roles (customer support, account management, training, or similar)
Strong technical aptitude with ability to quickly learn new software platforms
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
Demonstrated problem-solving skills and ability to think critically under pressure
Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
Proficiency with Google Workspace Suite
Travel up to 50%, as needed
Preferred
Experience with SaaS products or enterprise software
Background in instructional design, training, or adult education
Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
Experience working directly with customers and managing your own schedule of calls
Benefits
Comprehensive health, dental, and vision insurance
401(k) with company match
Generous PTO policy with paid holidays
3 Work-From-Home days per month
Company paid parking in a covered parking garage
Professional development opportunities, including training and conferences
A collaborative, mission-driven culture where your impact is seen and valued
Company
RouteGenie
RouteGenie is a powerful software for NEMT providers that helps ease the burden of scheduling, routing, dispatching and billing your trips.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-28
Company data provided by crunchbase