Sparring Opportunities ยท 15 hours ago
Technical Support Agent
Apopka, FL
Full-time
Onsite
New Grad, Entry LevelAudio Enhancement is a company that empowers learning in the classroom. They are seeking a full-time Technical Support Agent to troubleshoot technical issues, provide assistance to installers, and process repairs, contributing to customer success in the education sector.
Venture Capital & Private Equity
Responsibilities
Working with our wonderful customers, understanding their questions or concerns and helping to find the appropriate solutions
Preparing and overseeing replacements or repairs for equipment issues to quickly address downtime and get systems back up and running ASAP
Answering telephone calls, or email requests from customers
Following up on unresolved tech support tickets
Qualification
Required
Strong communication skills to work with internal and external parties
Ability to effectively troubleshoot over the phone or email
Prior support experience
Ability to work well as a member of a team, collaborating to find solutions
Strong customer service skills
Strong organizational skills
Some AV and networking knowledge
Benefits
Medical, dental, and vision insurance
Employer-funded Health Savings Account (HSA)
Paid Time Off (PTO)
Paid holidays
Employer-funded Short Term Disability Insurance
Employer-funded Life Insurance
Matching 401k
Company
Sparring Opportunities
Sparring Opportunities (www.sparringopportunities.com) is an AMF-approved management company authorized and subsidiary of Sparring Capital.
Founded in 1997
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase