Parks Marina ยท 2 days ago
Service Writer
Okoboji, IA
Full-time
Onsite
New Grad, Entry LevelParks Marina is seeking a motivated and detail-oriented Service Writer to join their team. The ideal candidate will provide exceptional customer service while managing marine service requests and upselling services effectively.
BoatingPorts and HarborsRental
Responsibilities
Greet customers and assess their boat and water vehicle service needs, ensuring a positive customer experience
Document customer concerns and relay information accurately to the service team
Utilize auto service management software to track service requests and manage workflow efficiently
Upsell additional services based on customer needs and boat condition, enhancing overall sales performance
Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards
Follow up with customers post-service to ensure satisfaction and address any further needs
Qualification
Required
Proven experience in automotive, marine, implement, or powersport service writing or a related field is preferred
Basic knowledge of mechanical systems, including basic understanding of engines, electrical systems, and drive systems
Strong sales skills with the ability to upsell services effectively
Excellent communication skills, both verbal and written, to interact with customers and team members
Ability to work in a fast-paced environment while maintaining attention to detail
Proficiency in using service management software is advantageous
Preferred
Familiarity with estimating processes is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
Parks Marina
Parks Marina is a boat company that provides new and used boats for sales, rentals, and services.
Founded in 1983
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase