Apply on Employer Site

Spectrum · 22 hours ago

Customer Service Representative | Technical Support

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. They are seeking a Customer Service Representative to provide phone support, troubleshoot technical issues, and handle billing inquiries, ensuring a positive experience for their customers.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers

Providing customer support by phone, troubleshooting internet and phone technical issues, and handling basic billing inquiries and payments

Continuously learning and turning that knowledge into customer service wins

Uncovering customers needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Working in an open, friendly environment with a supportive, energetic team

Managing tough feedback from clients and conveying a strong understanding of Spectrum services

Qualification

Technical support experienceCustomer service experienceMS OfficeComputer skillsOrganizationProfessionalProactiveMulti-taskingResilientCommunicationTime managementProblem-solvingPositive attitude

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Ability to read, write, speak and understand English

Preferred

6+ months of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

MS Office, computer skills, typing

Communication, organization, time management, customer service

Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees