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Aston Carter · 15 hours ago

Bilingual Customer Service Rep

Auburn Hills, MI

Contract

Onsite

New Grad, Entry Level

$24/hr - $28/hr

Aston Carter provides corporate talent solutions globally, and they are seeking a Customer Account Specialist to maintain and nurture strong relationships with customers. The role involves addressing customer inquiries, managing orders, and collaborating with the sales team to improve service levels.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments

Provide relevant information and recommendations to customers and Territory Sales Managers regarding our products and their parameters

Anticipate customer needs, identify potential issues, and develop solutions to improve service levels

Troubleshoot and resolve customer service issues

Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery

Partner with the sales team to identify opportunities for process improvement

Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure targets are met

Address customer concerns and escalate where appropriate

Log customer interactions, complaints, and resolutions into the CRM

Qualification

Customer supportOrder entryBilingual in English & SpanishSalesforceMicrosoft OfficeWork with deadlinesCommunication skillsAttention to detailTime management skillsProblem-solving skills