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U.S. Customs and Border Protection · 1 day ago

Information Technology Specialist

Washington, DC

Full-time

Onsite

Mid, Senior Level

$75K/yr - $116K/yr

1+ years exp

U.S. Customs and Border Protection is a federal law enforcement agency dedicated to securing America's borders. The Information Technology Specialist will support IT systems and services, ensuring operational availability and reducing downtime through effective problem resolution and system maintenance.

National Security

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Diagnosing and resolving problems in response to customer reported incidents

Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements

Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required

Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance

Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices

Qualification

Network Systems HardwareDiagnosing Network ProblemsInstallingConfiguringInformation Security RequirementsCustomer ServiceOral CommunicationProblem Solving

Required

You must be a U.S. Citizen to apply for this position

Males born after 12/31/1959 must be registered with Selective Service

Primary U.S. residency for at least three of the last five years

All pre-employment processes will be conducted in English

You may be required to pass a background investigation

CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

Attention to Detail- Is thorough when performing work and conscientious about attending to detail

Customer Service Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services

Oral Communication- Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately

Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

You must possess at least one (1) year of specialized experience described below to qualify based on experience

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Analyzing, planning, integrating and configuring network systems hardware; Diagnosing and resolving network problems, hardware/software interface and interoperability problems; Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting; Evaluating new hardware and software technologies for potential inclusion into the enterprise

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Adjusting, modifying and improving Information Technology systems; Diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations; Installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance; Providing guidance and solutions in planning and implementing migration activities to ensure successful deployment of technologies

Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process

Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/15/2026

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates for at least three of the last five years

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment

To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position

Education must be from an institution accredited by an agency recognized by the U.S. Department of Education

You must provide documentation supporting your eligibility prior to the closing date of this announcement

You must possess a valid state driver's license at the time of appointment

This position may require the incumbent to be on call 24 hours per day, seven days per week

This position may require uncontrollable, unscheduled overtime in excess of the 40-hour work week

You may be required to perform lifting and/or moving of equipment up to 50 pounds or climb ladders

Company

U.S. Customs and Border Protection

Glassdoor3.9

U.S. Customs and Border Protection is a federal law enforcement agency of the United States Department of Homeland Security. It is a sub-organization of U.S. Department of Homeland Security.

Founded in 2003

Washington, District of Columbia, USA

10001+ employees