Apply on Employer Site

Lisinski Law Firm · 20 hours ago

Intake Specialist-Boston, MA

United States

Full-time

Remote

New Grad, Entry Level

Lisinski Law Firm is dedicated to providing immigration solutions to clients facing difficult situations. The Intake Specialist is responsible for conducting initial consultations, assessing client needs, and facilitating their entry into the firm while driving revenue through high-quality service.

ConsultingLaw EnforcementLegal

Responsibilities

Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines

Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications

Lead Interviews with approved sales scripts and empathy to build rapport with potential clients

Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans

Educate clients on the benefits of partnering with our firm and the payment options available to them

Convert potential leads into admitted clients based on benefits and values of each case type

Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm

If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment

Responsible for sending contracts to clients following down payment

Stay up to date on weekly legal training with firm attorneys

Qualification

Customer service skillsBilingual (Spanish English)Sales experienceOrganizational skillsMicrosoft Office SuiteProblem-solving skillsCommunication skills