Preferred Floor & Tile CO. · 1 day ago
Installation Quality Manager
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
1+ years expPreferred Floor & Tile CO. is the fastest growing flooring company in the world, headquartered in Charlotte, North Carolina. The Installation Quality Manager is responsible for overseeing all ongoing flooring and tile projects, managing installers, and ensuring high-quality delivery to customers while fostering relationships and improving internal processes.
Construction
Responsibilities
Perform scheduled pre-walks to perform pre-con assessment of tile, hardwood, and carpet projects compared to as quoted. This includes confirming all design layout items, confirm materials needed, job readiness. Reviewing labor rates and instructions then adjusting based on confirmed info during pre-con. If different, communicating these changes via a pre-walk case to correct the quote to customer, work order, pick ticket and anything that would impact the job and delivery of a good buying experience for our customers
Daily management of all on-going jobs. Provide daily direction to installers. The ability to look at work orders, drawings, our internal systems including notes to gather facts and problem solve in a professional, kind, and skillful way that inspires others to want to work with you and for you. Coordinate all aspects of job including additional materials and labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes
Manage all cases with a sense of urgency while displaying strong conflict management and interpersonal skills, with a servant like attitude and leadership skills
Strong relationship development and nurturing skills that instills confidence in our company and your ability to manage projects large and small
Coordinate additional materials labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes
Work with scheduling department on all job bust, reschedule, scheduling requests including updates on installer schedules and forecasting
Attracting and onboarding new installers with a growth and development strategy
Manage all work orders within payroll deadlines and correct any payroll or reimbursement disputes with accounting department
Manage or escalate any personnel conflicts with installers, field supervisors, customers etc
Manage all internal CRM communication, Email, texts, voicemails, and phone calls in a timely manner
Have builder experience
Qualification
Required
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management
Ability to read and comprehend simple instructions, correspondence, and memos
Ability to write letters and prepare other documents as needed
Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving concrete variables in standardized situations
Ability to use multiple software programs, computers, iPhones, tablets and peripheral equipment, knowledge of databases, spreadsheet, and email
Be able to communicate in English orally and in writing
Ability to drive and maintain a driver's license with personal car insurance. Must meet criteria to drive on company business
Must be able to lift and carry a minimum of 50 lbs
Must be able to perform frequent kneeling, pushing, and pulling
Ability to view documents, drawings, and read handwritten documents
Preferred
Builder experience
Company
Preferred Floor & Tile CO.
From start to finish, we’re here to make your life easier. Delivering quality, efficiency, and peace of mind every step of the way.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase