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Cox Automotive Inc. · 1 day ago

Business Process Design & Improvement Analyst II

Carmel, IN

Full-time

Hybrid

Entry, Mid Level

$67K/yr - $101K/yr

2+ years exp

Cox Automotive is seeking a Business Process Design & Improvement Analyst II who will be responsible for identifying and reviewing existing process documentation and conducting comprehensive process analysis. The role involves developing key performance indicators to measure process efficiencies and effectiveness, and preparing detailed process analysis presentations for stakeholder reviews.

AutomotiveDigital MarketingE-CommerceMarketing

Comp. & Benefits

No H1B

Responsibilities

Identify and review existing documentation relevant to business processes and procedures

Conduct comprehensive process reviews of all existing documentation to ensure accuracy and relevance

Define and track critical process KPIs; responsible for building salesforce reports when necessary to continuously monitor KPIs for governance

Provide process analysis on critical KPIs by scheduling and conducting regular stakeholder meetings to discuss process performance and issues

Assist in implementing process changes, conduct audits and assessments, and support compliance monitoring

Collaborate with Salesforce and CPQ Experience team members to align on quarterly commitments supporting process documentation and process analysis requirements

Ensure the execution of process improvement recommendations and enhancements from start to finish and complete high-level enhancement requirements

Partner with the WhatFix team to recommend sales enablement content that will address process compliance issues or assist with the seller experience. This also includes leveraging the insights within WhatFix to uncover additional process KPIs

Qualification

Process analysisSalesforceKPI trackingProgram managementMicrosoft OfficeAnalytical skillsEffective communicationInterpersonal skillsProblem-solving

Required

Bachelor's degree in related discipline and 2 years experience in sales/business operations role. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field

Ability to think broadly across multiple business lines

Skilled in effective communication with all levels of leadership

Ability to create executive-level documentation via MS suite

Experience in operating in a support capacity in a high functioning sales and/or operations environment

Outstanding analytical skills and a high degree of intellectual curiosity that can help connect the dots

Thorough understanding of program management techniques and methods

Establish and maintain positive working relationships with others, both internally and externally

Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner

Develop new and unique ways to improve the operations of the organization and to create new opportunities

Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations

Work cooperatively and effectively with others to set goals, resolve problems, and make decisions

Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem

Fluent in Microsoft Office, particularly Excel, Word, and PowerPoint and Advanced excel skills required

Ability to operate and work across functional groups in a matrixed organization and influence change

Must be willing and able to 'roll up the sleeves'

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements

Preferred

Knowledge of existing CAI sales processes

Benefits

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Professional development and continuing education opportunities.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Extra perks like pet insurance, employee discounts and much more.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.