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Cox Enterprises · 1 day ago

Front Office, Title Services Manager

Hamilton OH

Full-time

Onsite

Mid, Senior Level

$0/yr - $0/yr

7+ years exp

Cox Automotive is a leading company in the automotive industry, and they are seeking a Front Office, Title Services Manager. This role involves managing daily administrative operations, overseeing office staff, and ensuring efficient customer service and sales processes.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc

Maintain and oversee sale day process and flow according to company policies

Develop and implement training methods to ensure all employees have essential job skills

Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow

Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals

Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services

Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request

Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies

Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations

Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers

Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction

Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments

Ensure that all customer payments are processed on day of receipt for timely deposit

Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports

Ensure all cash receipts are handled in accordance with IRS 8300 procedures

Administer and supervise all title processing for operating location transactions

Assist customers and employees in solving sales related issues

Actively work with other departments to create strong relationships and increase efficiencies

Supervise dealer registration office and title office as needed to ensure quality service to customers

Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence

Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement

Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect

Enforce all company policies and procedures related to employee and customer conduct

Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support

Perform other duties as assigned

Qualification

Automotive Title experienceOffice management experienceTitle & DMV lawsAS400Microsoft OfficeClient ServicingCustomer Service FocusHandle multiple tasksEffective management skillsPrior Auction experienceCertified NotaryEffective communication skillsOrganizational skills

Required

Equivalent combination of education and work-related experience

High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ Master's Degree and 5 years of relevant experience in related field. ~OR~ Ph.D and 2 years of relevant experience in related field

Automotive Title experience

3- 5 years of office management or supervisory experience

Ability to Travel

Client Servicing

Customer Service Focus

Effective communication and interaction skills

Effective management, customer service, and organizational skills

Comprehensive knowledge of title & DMV laws and regulations

Experienced computer and software knowledge essential, including AS400

Ability to handle multiple tasks at one time

Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception

Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software