Wallman Unlimited Company ยท 1 day ago
Client Service Associate
Towson, Maryland, United States
Full-time
Onsite
Mid Level
3+ years expWallman Unlimited Company is a growing boutique RIA that values teamwork and trust. They are seeking a Client Service Associate to manage client onboarding, provide ongoing support, and oversee office operations to ensure a smooth client experience.
Staffing & Recruiting
Responsibilities
Manage the full client onboarding process, including distribution and tracking of intake forms
Open new accounts for new and existing clients, including brokerage accounts, 529 plans, and annuities
Verify client information and maintain accurate internal records
Ensure accounts are properly transferred and funded
Set up client online access and confirm delivery of required notices
Coordinate ongoing service requests such as beneficiary updates, address changes, and standing instructions
Track all service items to completion
Monitor incoming and outgoing asset movements
Troubleshoot client issues and escalate when appropriate
Assist clients with portal navigation and login issues
Maintain smooth communication between clients and the advisory team
Support advisors with documentation as needed, typically prepared by advisors or a paraplanner
Process account setups, transfers, distributions, and related paperwork accurately and on time
Partner closely with advisors to ensure timely follow-ups
Work with custodians, broker-dealers, and insurance carriers to resolve issues
Maintain and update client data in CRM and portfolio systems
Implement and document office procedures and workflow enhancements
Oversee client billing reconciliation and work directly with the broker-dealer to ensure billing accuracy
Manage advisor licensing and registration processes
Serve as the primary point of contact for broker-dealer audits
Provide backup administrative support as needed
Qualification
Required
3 to 5 years of RIA or broker-dealer operations and client service experience within a financial advisory practice
Familiarity with financial technology platforms, ideally including Wealthscape, Redtail, eMoney, Wealth.com, Precise FP, and Albridge
Demonstrated judgment, accuracy, and high ethical standards
Ability to work independently while collaborating effectively in a small office environment; small office experience a plus
Strong commitment to confidentiality
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Experience with Adobe or similar PDF editing tools
Strong problem-solving mindset with a focus on continuous improvement
Personable, collaborative professional with intellectual curiosity and a mindset geared toward continuous learning, growth, and process improvement
Preferred
Bachelors degree preferred, ideally in finance or a related field
Benefits
401(k) with employer match
Paid holidays
Vacation
Medical benefits
Profit sharing
Company
Wallman Unlimited Company
๐ช๐๐๐ง ๐ช๐ ๐๐ข: Wallman Unlimited Company - A dedicated customer service oriented recruiting firm that engages with clients, managers, and candidates through a wide spectrum of positions and industries.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase