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H-E-B · 2 weeks ago

LaGrange Connect Demo - Selling Demo Lead - Full-Time

La Grange, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

H-E-B is a community-focused retail company seeking a Selling Demo Lead to provide superior customer service and leadership. The role involves managing selling and hospitality events, supervising staff, and ensuring compliance with food safety standards.

Retail

Growth Opportunities

Responsibilities

May serve as backup to Department Manager; typically works opposite shift to Manager

May make recommendations on hiring, promoting, rewarding, disciplining, resolving Partner-related matters

Trains Partners; directs work; addresses complaints; resolves issues

Influences department work schedule; ensures consistent, constant coverage for the kitchen and cart

Assists Manager in setting daily, weekly, and period goals

Ensures Partners read, understand, sign, and follow all required policies

Coordinates Dept activities in the absence of a Manager

Assists Manager in maintaining a direct line of communication to all Connections Team Partners

Assists with communication and follow through with Department Managers and Store Leaders for all cart selling event activities

Reviews daily sales / additional reports to understand metrics of success

Uses reporting tools to prepare / communicate key performance indicators (KPIs) and results to the Manager and Selling Team

Contributes to future event planning; shares insights related to food trends, restaurant experiences, and Customer's local preferences

Performs back-up or prep duties when needed

Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty

Creates an atmosphere of celebration by participating in total store events

Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers

Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event

Ensures A+ Standards of merchandising and signage are applied to all Cart and Kitchen events

Assists with event space planning / location in Store and ensures product displays are built and maintained

Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc

Provides excellent customer service; answers product-related questions; helps Customers locate merchandise

Offers advice related to product use in menu and meal planning; offers multiple uses for ingredients

Executes demo events

Uses suggestive selling techniques and advanced product knowledge / experience to drive sales

Develops / maintains relationships with subject matter experts in each department

Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs

Attends required food safety and related trainings

Ensures all equipment is in good repair and working order

Maintains proper personal protective equipment for department

Qualification

Customer serviceFood safetyLeadershipMerchandisingWine certificationBasic cooking certificationTABC certificationCommunicationInfluencing skillsMultitaskPassion for hospitalityInterpersonal skills

Required

1+ years of experience as a Selling Demo Specialist, or comparable experience

expert customer service skills

Minimum age 21 (mandatory)

Wine certification or similar experience

Basic Cooking certification or similar experience

Completion of / ability to complete TABC Certification

Advanced knowledge of H-E-B systems and processes (e.g., systems related to scheduling, recipe authoring, inventory management, product ordering, display planning, sales data, MS Office, internal websites, H-E-B mobile apps)

Expert customer service skills

Advanced communication, interpersonal, and influencing skills

Advanced merchandising skills

Ability to demonstrate formal / informal leadership

Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns

Ability to safely cook and follow food safety guidelines

Ability to read and interpret documents

Ability to manage multiple priorities and shift focus between projects

Ability to work flexible hours, including weekends

A passion for customer service and hospitality

Constantly stand, reach at waist, and grasp

Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements

Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions

Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs