OESC (Oneida ESC Group) ยท 6 days ago
Mid Field Engineer
St Thomas, PA
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expOneida Technology Services (OTS) is actively seeking a highly motivated, full-time Mid-Level Field Engineer. The role involves providing support for onsite IT activities, coordinating maintenance for networks and servers, and delivering technical support solutions.
Industrial EngineeringRisk Management
No H1B
U.S. Citizen Only
Responsibilities
The employee provides support for all onsite IT activities
They consult with support teams, help desks, customers and other technical staff in the resolution of problems
They coordinate and perform operation and/or maintenance activities for networks/servers
They identify recurring problems and recommend steps to reduce the severity or frequency of problems
They install, troubleshoot and maintain an extensive variety of products and equipment
They deliver services and solutions in technical support, systems refresh, software integration, and operations support
They identify, analyze, and repair product failures, and order and replace parts as needed
They provide onsite training of customer support personnel
Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Recommend systems modifications to reduce user problems
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
Install operating system patches, upgrades etc. via SCCM Software Center
Provide remote support services for telework/home users
Help ensure user applications work over VPN and/or Citrix
Manage user relocation requests
Ensure devices are properly encrypted
Local On-Site Cabling
Provide on-site support for enterprise groups such as the network and security operation centers
Restart network equipment, including switches and routers as directed by enterprise networking
Replace defective network equipment
Wireless Services
Assist users with mobile communication devices
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping
Asset Inventory Support
Assist with physical inventory as needed
Assist with receiving and receipting property
Disposal Preparation Support
Process computer equipment for disposal
Ensure disposal policies are properly employed
Ensure all devices are fully wiped of information before leaving the facility
Video Conferencing and Audio/Video O&M
Troubleshoot system problems
Work with support staff for remote troubleshooting and repairs
Assist in setting up presentation devices and video conferencing units
Support pre/post application releases
Gather analyze, and report end-user support trends
Other duties as assigned
Qualification
Required
High School with 2-5 years (or commensurate experience)
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Must be able to obtain and hold a Public Trust Clearance
Preferred
Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation
CompTIA Network+
CompTIA A+
CompTIA Server+
CompTIA Security+
Company
OESC (Oneida ESC Group)
Oneida ESC (OESC) Group is a family of companies, owned by Oneida Nation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff House
President /CEO
Martin Hanofee
Chief Operations Officer
Recent News
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