Apply on Employer Site

MainStreet Bank · 22 hours ago

Teller I - Float

Ayer, MA

Full-time

Onsite

New Grad, Entry Level

Main Street Bank is a financial institution seeking a Teller I - Float to handle basic teller line transactions and provide exceptional customer service. The role involves managing customer transactions, maintaining accurate records, and promoting bank products while adhering to compliance standards.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Organize teller workstation maintaining adequate cash, forms, and supply inventories for the day’s activities

Duties include but not limited to: Providing a variety of customer savings, checking and loan payment transactions, as well as customer service such as the sale of Money Orders and Treasures Checks in conformance with established Bank policies and procedures

Maintain accurate records of daily activities and initiate proper balancing procedures at the end of each work shift, reporting any discrepancies to the supervisor as necessary

Researches and resolves account problems in conjunction with branch management

Develop knowledge and understanding of Bank policies, products, and services

Promotes and explains banks services such as Online Banking, Mobile Banking, Video Connect and Safe Deposit Boxes

Become a “team member” in department/branch, assisting with the Bank’s overall growth goals by successfully promoting new business by participating in the Emmerich Program and the 7 Step Retail Sales Process by selling products, supporting contests, and providing exceptional customer service. Discovers customer needs through conversations, questions, and review of their accounts, to promote and recommend Bank products and services based on their needs

This position will periodically be required to participate in community events that may be outside of normal business hours

Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction

Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures

Regular and consistent attendance is required to continue the high standard of customer service

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses

Other duties as assigned

Qualification

Customer ServiceCash HandlingMicrosoft Office SuiteAttention to DetailOrganizational SkillsCommunication SkillsSelf-MotivatedProblem SolvingTeamworkConfidentiality

Required

High School diploma or equivalent

Related customer service and/or cash handling experience preferred

Successful completion of in-house training program

Ability to multi-task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail

A curious mindset that allows you to constantly learn and challenge the status quo

Proficient in Microsoft Office Suite products

Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment

Self-motivated

Coachable and demonstratable ability to take and implement feedback

Excellent Communication Skills

Self-Monitoring

Responsiveness

Accurate attention to detail

Sound Judgement

Independent

Confidentiality, Discretion

Excellent Organizational Skills

Proficient Prioritization skills

Good mathematical problem solving

Creative and Resourceful

Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy and goals

Computer Technology Savvy - Utilize technology/systems to improve work processes and use a range of technology to solve problems

Regular and consistent attendance is required to continue the high standard of customer service

Maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses