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SnapCode Inc · 1 month ago

GDOT WebEOC / EOC Application Administrator

Full-time

Hybrid

Senior Level

$0/hr - $56.62/hr

6+ years exp

SnapCode Inc is seeking a WebEOC / EOC Application Administrator responsible for the administration, configuration, and support of Juvare WebEOC V10, while preparing for migration to Juvare WebEOC NexUs. The role involves ensuring dependable EOC system operations during emergency activations and collaborating with various teams to maintain operational readiness.

Information Technology & Services

Responsibilities

Administer and maintain Juvare WebEOC V10 for daily operations and system stability

Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs

Manage users, positions, roles, permissions, and overall access provisioning

Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings

Develop, update, and troubleshoot boards, including code adjustments and design enhancements

Move boards and system configurations between environments through imports/exports

Maintain clear documentation of configuration changes, system updates, and operating procedures

Configure and support GIS integrations for both cloud and on-premises WebEOC environments

Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools

Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations

Provide support for plug-ins, mapping tools, custom workflows, and other system integrations

Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels

Support users with Teams-based communication workflow setups during activations and day-to-day operations

Provide support for additional EOC related systems such as Rave and other alerting tools

Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance

Deliver user training and documentation for WebEOC and related platforms

Work extended or irregular hours as needed during emergency operations

Assist with other assigned state applications or technical projects beyond core EOC systems

Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness

Qualification

Juvare WebEOC V10Juvare WebEOC NexUsGIS integrationsArcGIS API.NET developmentJavaScriptWeb application debuggingCustomer supportTroubleshootingCommunication skills

Required

Hands-on experience administering Juvare WebEOC V10

Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs

Strong understanding of user provisioning, incident configuration, roles, and positions

Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar)

Experience with GIS integrations and the ArcGIS API

Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams

Ability to work with vendors and technical service providers to implement business requirements

Experience with both cloud and on-premises WebEOC environments

Strong troubleshooting, communication, and customer support abilities

Bachelor's degree from an accredited college or university with coursework in computer science or management information systems AND Six years of related experience

Software Development: 7 Years

.NET software development: 5 Years

JavaScript: 5 Years

Web Based Application Deployments and Debugging: 5 Years

ARC GIS/Application Integration: 2 Years