BoF Careers ยท 2 days ago
Bloomingdale's Director, Top Client Development - Tyson's Corner/Chevy Chase
McLean, VA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expBloomingdale's is committed to making fashion personal and fun, aiming to inspire customers in their style choices. The Director of Top Client Programs is responsible for leading the cultivation of top clients and maximizing Bloomingdale's programs dedicated to this tier, ensuring exceptional service and client satisfaction.
Marketing & Advertising
Responsibilities
Strategize Loyallist, Luxe and Unlocked
Evaluate the store's portfolio of top clients, measuring growth and liabilities
Review top client engagement regularly with leadership team, understanding efforts and identifying next steps
In partnership with leadership team, select clients to participate in Luxe tier
Partner with corporate Loyalty team to maximize opportunities to delight top clients through experiences, offers, gifting, etc
Partner with business owners and special events team to proactively plan events for top clients
Challenge and inspire strategic thinking that will enhance the connectivity with and cultivation of top clients, building long term/high value loyalty and growth
Develop and guide the customer relationship leadership skills of store leadership
Promote a culture of building relationships with clients at every level, coaching and setting the expectation of the customer as #1 priority
Drives a commitment to strong client relationships that drive incremental business, with a distorted effort in focus businesses
Guides and directs to effectively execute client outreach to build loyalty to the seller and the brand
Serves as a leader and expert in the integration of clienteling technology
Supports the effort to coach and develop sales and service professionals who exemplify the brand in their interpersonal skills, knowledge of fashion and pop culture and can leverage these skills to sell effectively
Drives Loyallist integration at every touch point. Ensures that the Loyallist program is actively leveraged as a selling tool and used to drive business and build customer loyalty. Leverages key partners, both centrally and in the Flagship, to strategize and drive Loyallist penetration (including application acquisition, proprietary card usage and 3rd party enrollments)
Qualification
Required
Bachelor's Degree from a 4-year college or university
3-5 years direct experience
Excellent communication skills - ability to identify and communicate site-specific ideas and programs
Ability to work with all levels of management
Strong interpersonal skills; good follow-up skills
Working knowledge of the physical security aspects of the job including alarms, EAS, CCTV, and lock and key
Ability to make solid business decisions, make recommendations and implement necessary changes
Highly organized and ability to adapt quickly to changing priorities
Must be a team player
Company
BoF Careers
BoF Careers connects professionals in fashion, beauty and luxury to The Business of Fashion's global marketplace of over 2,000 opportunities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase