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The People Concern · 1 day ago

Program Manager

Los Angeles, CA, USA

Full-time

Onsite

Entry, Mid Level

$78K/yr - $78K/yr

1+ years exp

The People Concern is one of Los Angeles County’s largest social services agencies, dedicated to empowering vulnerable individuals to rebuild their lives. The Program Manager will oversee the interim housing program, ensuring high-quality services and efficient operations while supervising staff and collaborating with various entities to support clients experiencing homelessness and related challenges.

Customer ServiceNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Provide oversight and leadership for the interim housing site, by overseeing daily operations

Work as part of an interdisciplinary team member to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction

Collaborate with other internal programs and outside entities to provide greater support and assistance to clients

Co-facilitate client case conferencing to create a supportive environment to staff and ensure clients’ progress towards permanent supportive housing and psycho-social rehabilitation

Provide support to Support Specialists with all processes and documentation to meet funder’s requirements

Intervene during crises, in a trauma-informed manner

Ensure the implementation and quality of the enrichment program provided to clients onsite, during Swing shifts

Ensure that all tasks assigned to staff are completed professionally and in a timely manner

Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients

Always maintain client confidentiality, while following agency, state, and HIPAA laws

Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care

May be asked to fill in to cover for staff absences

Work with Management to create the staff schedule to ensure adequate staff coverage

Work with management team to provide on call coverage for emergencies

Participate in new employee recruiting process for the site

Communicate staff training completion or training needs to Director

Provide guidance and support to staff and encourage critical thinking, self-care, collaboration and excellence

Conduct monthly individual performance evaluation for staff to ensure accountability and professional growth

Ensure a clean and safe facility by doing facility walk-through, submitting work orders and ensuring that the completion of the repairs is done in a timely manner

Work in collaboration with the Director to conduct periodic safety drills for staff and clients (fire, earthquake etc.)

Responsible for ensuring accurate and timely completion of trackers, case notes, incident reports, client paper charts and other documentation, including Homeless Management Information System data and documentation

Ensure timely resolution of client complaints and requests

Ensure adherence to agency policies, program guidelines and procedures

Recommend changes to policies, guidelines and procedures to meet the needs of the program

Develop Expert knowledge of funders’ requirements and Scope of Services

Other duties as assigned

Qualification

Interim Housing knowledgeCrisis intervention skillsData collection skillsSupervisory experienceCase Management experienceTeam building skillsCritical thinking skillsTime management skillsCommunication skillsOrganizational skillsPresentation skillsFlexibility

Required

High School Diploma or GED or Equivalent

Demonstrated knowledge of issues faced by population served

Strong understanding of Interim Housing's role in clients sustaining Permanent Housing

Strong understanding of life skills programming's role in clients sustaining Permanent Housing

Committed to improving the community through empowerment and dignity

Skilled in non-violent crisis intervention

Ability to be on-call on a rotation basis

Skilled in data collection and electronic databases. Experience with HMIS strongly preferred

Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision

Critical thinking skills necessary

Participate in ongoing self-evaluation

Strong interpersonal and team building skills to promote collaboration

Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills

Preferred

Bachelor's Degree

Minimum one (1) year of supervisory experience strongly preferred

2 Years Case Management experience strongly preferred

Strong computers skills: all Microsoft Office programs

Experience in Interim Housing programs

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Company

The People Concern

The People Concern is a provider of advocate for evidence based solutions for inherent in homelessness and domestic violence.

Founded in 2016

Los Angeles, California, USA

501-1000 employees

https://www.thepeopleconcern.org/

H1B Sponsorship

The People Concern has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2021 (1)