OuterSignal · 2 weeks ago
Founding Team Customer Success Strategist
United States
Full-time
Remote
Mid, Senior Level
3+ years expOuterSignal is building the customer intelligence layer for commerce, seeking their first dedicated customer success hire. This role is crucial for ensuring a seamless customer experience and maintaining high retention rates while supporting the company's ambitious growth targets.
AnalyticsArtificial Intelligence (AI)Customer ServiceData IntegrationE-Commerce PlatformsMarketing AutomationSaaS
Responsibilities
Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training
Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal
Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases
Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data
Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling
Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations
Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes
Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team
Qualification
Required
3-6 years in agency account management, customer success, or implementation roles
Proven track record of managing multiple client accounts simultaneously
Consultative mindset, strong communicator and data-curious
Preferred
Experience in eCommerce, DTC brands, or marketing technology strongly preferred
Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech
Has worked in fast-paced, high-growth environments - startup or agency
Benefits
Impact: Join at the ground floor where your work directly influences company trajectory
Growth: Rapid company growth creates exceptional learning and advancement opportunities
Flexibility: Remote-first culture with autonomy over your work
Team: Work alongside the founding team
Mission: Revolutionizing the way brands understand and market to their customers
Company
OuterSignal
OuterSignal provides AI-driven customer data enrichment and persona insights for ecommerce and digital brands.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase