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Usermind · 1 day ago

PRODUCT OPERATIONS LEADER

Seattle, WA

Part-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$273K/yr - $456K/yr

10+ years exp

Qualtrics is a leader in Experience Management software, helping brands deliver exceptional experiences. The Product Operations Leader will optimize and scale product development processes, ensuring high-quality product delivery while enhancing customer and employee experiences.

Business IntelligenceMarketing AutomationSaaSSales AutomationSoftware

Growth Opportunities

Responsibilities

Own and run the product development lifecycle across discovery, prioritization, planning, and execution and release. As the program owner, directly influence the evolution of this process as part of broader transformation efforts

Facilitate the ongoing upleveling of the product management roles by core processes and artifacts, workflow efficiency, and driving adoption of new ways of working

Support product managers with program management best practices for the highest-priority initiatives

Create lightweight, agile execution frameworks that improve predictability and delivery quality

Partner with Engineering Operations to define actionable scrum-level reporting and progress visibility

Provide clear, data-driven visibility into roadmap progress, risks, and product portfolio health

Lead key customer programs: Customer Advisory Boards (CABs), Product Preview Programs, and Product Experience Programs

Recruit participants, structure feedback flows, and ensure insights directly influence roadmap and prioritization

Maintain consistent, scalable, and high-quality customer engagement mechanisms

Facilitate communication across Product, Engineering, UX, DevOps, Security, and Customer Success

Own the product metrics framework (velocity, predictability, adoption, quality, customer outcomes)

Partner with data science & analytics and finance teams to generate actionable insights and improve execution

Deliver crisp, executive-ready reporting on product portfolio health and team performance trends

Qualification

Product operations experienceAgile methodologiesProduct development frameworksAnalytical skillsSaaS experienceProject management skillsStakeholder managementCommunicationCross-functional collaborationAttention to detail

Required

10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company

Strong experience with Agile methodologies, product development frameworks, and tools (JIRA, Confluence, Trello, etc.)

Proven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams

Strong analytical skills, with experience using data to drive decisions and improve processes

Excellent communication skills, with the ability to influence and align cross-functional teams

Ability to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail

Strong project management skills with an emphasis on driving results and meeting deadlines

Experience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights

Familiarity with Qualtrics' products and platform is a plus, or a deep understanding of customer experience and employee experience management

Experience scaling product operations in a high-growth, global organization

Advanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems

Benefits

Personalized Career Action Planning

$1800 USD Experience bonus to be used for an “Experience” of your choosing

Competitive salary, performance bonuses, generous savings fund match.

Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.

Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

Medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.