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Wells Fargo · 1 day ago

Loan Servicing Representative - Auto Operations

Irving, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Wells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Irving, TX. The role involves supporting Loan Servicing functions, improving processes, and handling customer inquiries related to loans and servicing operations.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Support Loan Servicing functional area or processes

Identify opportunities to improve various areas within Loan Servicing and recommend solutions

Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature

Perform moderately complex administrative, transactional, operational, or customer support tasks

Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing

Receive direction from Loan Servicing supervisors

Escalate non-routine questions to experienced individuals

Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

Provide guidance to less experienced peers

Qualification

Loan ServicingAuto Financial OperationsAnalytical SkillsCustomer ServiceMulti-taskingNegotiation

Required

2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education