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The Mortgage Office · 3 days ago

Software Support Specialist II

Huntington Beach, CA

Full-time

Onsite

Entry, Mid Level

$65K/yr - $80K/yr

2+ years exp

Applied Business Software, Inc. is the industry leader in private lending and loan management technology. They are seeking an experienced Customer Service Representative to deliver exceptional customer and technical support, focusing on advanced troubleshooting, mentorship, and process improvement.

Financial ServicesInformation TechnologySoftwareWeb Development

H1B Sponsor Likely

Responsibilities

Handle advanced troubleshooting and software configuration issues

Collaborate with Product and Engineering teams to resolve recurring problems

Mentor and assist Tier 1 specialists with complex cases

Update and refine internal documentation and support procedures

Qualification

Technical support experienceCustomer support softwareB2B SaaS experienceAPIs knowledgeTechnical writing skillsMicrosoft Excel proficiencyCross-functional collaboration

Required

Bachelor's degree in a related field or equivalent work experience

2-5 years in technical support or customer success roles, preferably in a B2B SaaS or Fintech environment

Proficiency in using customer support software and tools

Ability to work cross-functionally with Engineering and Product teams (bug logging/tracking)

Preferred

Working knowledge of APIs, databases, or system integrations

Experience working with HubSpot CRM and Azure DevOps

Technical writing skills for producing and refining support troubleshooting documentation

Microsoft Excel proficiency and strong comfort with numbers, formulas, and logical reasoning

Benefits

Comprehensive health, dental, and vision coverage.

401(k) with company funded match.

Performance-based bonuses.

Generous PTO.

Modern workspace with on-site amenities.

Awesome company Christmas party.

Company

The Mortgage Office

The Mortgage Office® is a powerful suite of lending solutions. Using our comprehensive core loan servicing products.

Founded in 1978

Long Beach, California, USA

51-200 employees

https://www.themortgageoffice.com/

H1B Sponsorship

The Mortgage Office has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (3)

2024 (4)