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AbsenceSoft · 1 day ago

Customer Marketing Manager

United States

Full-time

Remote

Mid Level

$90K/yr - $113K/yr

4+ years exp

AbsenceSoft is transforming the employee experience with their innovative technology. They are seeking a Customer Marketing Manager to lead programs that enhance customer engagement, advocacy, and retention by collaborating with various teams to design impactful marketing campaigns.

Information TechnologyManagement Information SystemsSaaSSoftware

Responsibilities

Develop and execute customer marketing programs that increase adoption, retention, and expansion

Build and manage customer advocacy initiatives, including case studies, testimonials, reference programs, and user groups

Partner with Customer Success and Sales to create communication strategies that support onboarding, product adoption, and renewals

Lead customer events, webinars, and community engagement programs

Create content that highlights customer success stories and demonstrates the value of AbsenceSoft’s platform

Measure the effectiveness of customer marketing programs and report on KPIs such as adoption, retention, and advocacy

Support product launches and feature adoption campaigns targeted at existing customers

Stay current on customer marketing trends and best practices to continually evolve strategies

Qualification

Customer marketing experienceCampaign managementContent creationB2B marketing experienceProject managementCross-functional collaborationCustomer advocacySaaS experienceHR tech experienceStorytelling skillsWritten communicationVerbal communicationOrganizational abilities

Required

4–6 years of experience in customer marketing, advocacy marketing, or related roles

Strong storytelling and content creation skills

Proven ability to manage campaigns, events, and advocacy programs

Excellent written and verbal communication skills

Strong project management and organizational abilities

Experience working cross-functionally with Customer Success, Product, and Sales

Preferred

Experience in SaaS, HR tech, or B2B marketing

Bachelor's degree in Marketing, Communications, or related field

Benefits

Impact that matters. You’ll do work that shapes the future of the modern workplace

Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.

Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.

Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.

Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.

Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

Compensation Transparency.